Front Guest Agent

5 days ago

Bellevue, United States Pyramid Global Hospitality Full time
Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description

Welcome to the InterContinental Bellevue at The Avenue, a sophisticated addition to Pyramid Global Hospitality. Situated in the heart of Avenue Bellevue-a premier lifestyle destination with exclusive shopping, dining, and luxury living-this property features 208 stylish guest rooms and 11,756 sq. ft. of refined meeting and event spaces, including a stunning 900 sq. ft. outdoor terrace with natural light and city views.

At the InterContinental Bellevue, we embrace a culture that values people, growth, and genuine service. Whether you're looking to advance in guest services, food and beverage, or event management, joining our team means working in a dynamic environment focused on both personal and professional development. Here, you'll enjoy the support of a committed team and the opportunities to make a lasting impact in a luxury setting that embodies the best of Bellevue. Explore your future with us at InterContinental Bellevue at The Avenue.

At Pyramid Global Hospitality, we believe in putting our People First. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home.

For Full-Time Associates, we offer:
  • Medical, Dental, Vision, Disability, & Life Insurance
  • 401(k) Plan
  • Paid Time Off: 2.15 hours for every 40 hours worked (14 days)
  • 7 Paid Holidays and 2 Personal Days
For Part-Time Associates, we offer:
  • 401(k) Plan
  • Sick Time: Accrue 1 hour for every 30 hours worked
Join us and experience a workplace that values your success, health, and happiness-every step of the way.

Overview

As a Front Desk Agent, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. You will manage guest check-ins and check-outs, address inquiries, and resolve any issues, embodying the high standards of the InterContinental brand.

Every day is different, but you'll mostly:
  • Guest Interaction: Provide a warm, sincere welcome to all guests. Use a positive and clear speaking voice to assist with inquiries and provide accurate information about hotel amenities and local attractions.
  • Check-In/Check-Out: Efficiently complete the registration process by inputting and retrieving information from the hotel's computer system. Promote the hotel's marketing programs, make appropriate room selections based on guest needs, and issue room keys and welcome folders.
  • Payment Processing: Verify and imprint credit cards, handle cash transactions, and balance the house bank. Record vouchers, traveler's checks, and other forms of payment, and convert foreign currency at current rates.
  • Telephone and Messaging: Promptly answer telephones, input messages, and retrieve and communicate messages to guests. Handle guest mail, packages, and facsimiles.
  • Guest Account Management: Close guest accounts upon checkout, ensuring guest satisfaction. Address any issues or complaints and negotiate compromises when necessary.
  • Problem Resolution: Remain calm and alert, especially during emergencies or high hotel activity. Resolve complications such as location changes or credit issues and take ownership of guest challenges to ensure satisfaction.
Other Responsibilities:
  • Maintain regular attendance in compliance with Pyramid Hotel Group standards.
  • Adhere to all hotel policies and regulations to ensure the safe and efficient operation of the hotel.
  • Perform supportive functions as required, such as assisting with bell-staff duties, providing safety deposit boxes, photocopying, filing registration cards, and assisting PBX operators or reservation agents.
Qualifications

What we need from you:
  • Skills: Basic mathematical skills, proficiency in using a calculator, and the ability to perform moderately complex arithmetic functions accurately. Effective communication skills in English, both verbal and written. Strong interpersonal skills to handle customer interactions with patience and diplomacy.
  • Physical Requirements: Ability to stand and move continuously throughout the front office. Visual and hearing ability to detect signs of emergency situations.
  • Experience: Prior experience with Opera is a plus but not required.
  • Education: High school diploma preferred.


Compensation Range

The compensation for this position is $24.00/Yr. - $24.00/Yr. based on qualifications and experience.

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