Helpdesk Specialist

4 weeks ago

Boston, United States Snyk Full time

Every day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced "sneak") comes in. Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, containers, and cloud infrastructure — and do it all right from the start. Snyk is on a mission to make the world a more secure place by empowering developers to develop fast and stay secure.

Joining Snyk means embracing our core values: One Team, Care Deeply, Customer Centric, and Forward Thinking. As a member of our team, you'll have the opportunity to thrive in a dynamic environment where fostering collaboration, leading with empathy, driving business impact, and inspiring trust are at the heart of everything we do.

**Our Opportunity**:
We're looking for a Helpdesk Specialist to join our IT team, providing technical support across all offices, facilitating internal usage of tools and systems, managing the offices' IT infrastructure, and implementing policies and cross-functional IT initiatives that help enable Snyk to scale globally.

The IT team collaborates with all of Snyk's departments to support the evaluation, implementation and operation of technologies across the different departments.

You are experienced with existing technologies, and comfortable with new ones. You are a problem solver with excellent execution and communication skills. You will use this experience to define the systems and policies that will help Snyk in its rapid growth.

**You'll spend your time**:

- Supporting the day to day operation of Snyk's offices, including Networking and Conferencing.
- Supporting Snyk's employee base with a data driven approach and a focus on user satisfaction.
- Supporting the onboarding of new employees, and offboarding of leaving employees.
- Understanding our current technology stack and its usage across the company, as well as current gaps and requirements for future tools and systems.
- Identifying and prioritizing organizational opportunities for automation, software adoption.
- Collaborating with the rest of the CIS team in defining policies and procedures, and making recommendations for operational best practices.
- 2-3 years of experience as a Help Desk or Systems Engineer.
- Have great tech experience & skills in the areas of problem determination, and troubleshooting of end user problems.
- Using expertise, analyze & resolve the user problem at 1st contact via phone and remote session.
- Have demonstrated computer skills, Handle service requests from company users.
- High School Diploma or college courses/certificates in related field (computer science, information technology)
- Excellent Knowledge with macOS.
- Excellent troubleshooting skills in hardware and software issues,Ability to diagnose and resolve advance technical issues.
- Good understanding of computer systems, mobile devices and other tech products, including A/V equipment.
- Multitask with the ability to work in a dynamic environment.
- Are user-focused and enjoy building effective relationships with stakeholders at all levels.
- Are able to adapt in a fast-paced environment, with the ability to manage competing priorities and multi-task.
- Ability to cover after-office hours and weekend support if there are any infrastructure issues.

**We'd especially love to hear from you if you**:

- Have good knowledge of networks, including TCP/IP, LAN, VLAN, WLAN. VPN systems (IPSEC).
- Have coding experience and experience with the use of APIs to automate processes and integrate systems.
- Have experience managing access control systems and SSO.

LI-TF1

**About Snyk**

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

**Benefits & Programs**:
Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
- Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
- Health benefits, employee assistance plans, and annual wellness allowance
- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances

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