Production Manager

3 weeks ago

Bloomington, United States Floor Coverings International Full time

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.7 star rating. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need hire Production Managers across the nation. We are looking for hard-working, service-minded individuals. The Floor Coverings International Production Manager is responsible for delivering the installation of a job to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably. Job Details & Perks: * No experience required * Paid training provided * Full-time * Company vehicle provided for work appointments Key Responsibilities: * Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders. * Order all products needed for jobs accurately and follow up on delivery. * Schedule the job to meet the schedule of customer and installers. * Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done. * Communicate job progress daily. * Discuss and obtain written permission for any changes in contracted work. * Confirm scope of work and compensation with installers prior to start of job. * Deliver on expectations contracted in the sales process. * Walk the customer through job at completion and collect final payment. * Manage job to hit profit objective. * Complete job costing reports within 24 hours of completing an installation. * Consistently search for installers that can offer a better experience to our customer with more reasonable rates. * Resolve conflicts and complaints immediately. * Keep show room and office organized and presentable. * Be available for Home Shows. * Be available to attend training seminars at owner's discretion. * Attend at least one form of training per year. * Continue to educate self on new flooring. * Attend weekly meeting with Franchise Owner at scheduled time. * Updates logged daily with status of job and upcoming schedule. * Work weekly and monthly to hit sales installation goals. * Make decisions and act in accordance with Floor Covering International's core values and mission. Qualifications: * Leadership skill to manage installers and handle conflict appropriately. * Able to work independently without supervision. * Able to maintain organization while working on multiple sites. * Able to problem solve productively. * Able to make reasonable decisions. * Portrays a professional image.

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