Customer Service Specialist/Sales Processor

3 weeks ago


Statesville, United States Pine View Buildings LLC Full time

Job DescriptionCustomer Service CoordinatorThis position is located in: Statesville, NC***DO NOT CALL ABOUT THIS POSITION. CANDIDATES WILL BE NOTIFIED IF SELECTED TO MOVE FORWARD***Making American Craftsmanship Great AgainPine View Buildings is a dynamic, growing company that is entrepreneurial minded and that seeks to operate by the Golden Rule (not the one that states: "He who has the gold makes the rules"). We build outdoor storage sheds featuring time-honored craftsmanship and industry leading innovation - "Do you see a man skillful in his work? He will stand before kings; he will not stand before obscure men." (Proverbs 22:29). We invest in only the best resources, from the raw materials that go into our barns to the people that make and deliver them. Quite simply, no one builds a better shed for the money, or offers a better place to work.Customer Service Department Overview:The customer service department at Pine View Buildings (PVB) consist of a Customer Service Manager (CSM), that leads Customer Service Coordinators (CSCs), in assisting customers and dealers in resolving issues, scheduling repairs, and keeping all parties updated throughout the process.This person will answer incoming calls and provide support to customers that are interested in purchasing a shed that contains items outside our normal product offerings. The CSC will assist our dealers by designing the customer's shed using our design configurator. This person must be computer savvy and have superb customer service skills. Previous sales experience is a plusResponsibilities:•Serve as a liaison between the customer, dealer, and appropriate department to resolve issues•Continuously update communication in the ticketing interface•Keep the customer well-informed about the status of their issue and ensure they are pleased with the service provided•Communicate with the CSM any issues that require immediate assistance or that need a supervisor involved to deescalate the situationRequirementsRequirements:Previous customer service experience in a professional office setting (If experience is at a call center, experience must be level three or above)Familiarity with all Microsoft Office productsExpert level computer skillsCritical thinkingAbility to adapt to ever-changing situationsWork well under pressure, while maintaining a professional presenceBenefitsPerks: Health Benefits, 401k with up to 4% match, Paid holidays and time offSalary: $50,000.00 to $60,000 per year based on experienceHours: M-F 8-5 with 1 hour lunchBenefits:401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offPaid HolidaysVision insurance



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