Patient Services Coordinator

2 months ago

West Columbia, United States CORA Physical Therapy Full time

As a Patient Services Coordinator at CORA, you’ll be a vital part of our clinic support team by providing

meaningful patient interactions

and exceptional customer service. You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm.

This is a full-time position . Who We Are: CORA Physical Therapy

provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who embrace our commitment to

Treating Everyone Right

. What You’ll Love About Us: ·

Medical, dental, vision, disability, and life insurance ·

7 paid annual holidays + 2.5 weeks PTO that grows with time ·

401k Retirement & savings plan ·

Career growth opportunities within CORA ·

Leadership development: coaching, mentorship, and skill-building activities What You’ll Need: ·

High School diploma or GED required ·

Previous customer service experience within the last two years required ·

Proficiency with Microsoft Office Suite (Word and Excel) required ·

Strong time-management and organizational skills ·

Superior written and verbal communication skills ·

High level of personal integrity, reliability, and honesty ·

Ability to work effectively in teams and autonomously in a fast-paced environment Bonus Points: ·

Prior experience in a healthcare office setting ·

Basic medical terminology ·

Fluency in Spanish or Creole What You’ll Do: ·

Warmly greet and build rapport with patients through in-person and phone interactions ·

Answer incoming calls promptly and politely; screen calls and take/relay messages as necessary ·

Verify patient insurance for outpatient therapy benefits (applicable locations only) ·

Manage incoming physician referrals and prescriptions ·

Provide communication on first visit expectations to all new patients ·

Advise patients of their financial responsibility (i.e., deductible, co-pay, or co-insurance responsibility per visit) ·

Scan patient insurance cards, ID cards, and all other pertinent paperwork to patient files ·

Collect co-pay/deductible payments and provide a receipt with each transaction ·

Balance daily collection of cash/checks/credit cards at the end of each day

; Submit daily charges to Clinic Manager ·

Maintain a tidy and welcoming appearance of waiting room, office space, and therapy gym; sanitize therapy office/gym per CDC guidelines CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.

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