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Customer Service Representative

4 months ago

West Sacramento, United States FleetPride Full time

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business Partner with the best in the heavy-duty industry and apply today

GENERAL JOB DESCRIPTION

Provide service to customers by phone or in person through sales of heavy-duty parts in accordance with identified customer needs and availability of parts in order to make a profit for FleetPride.

DUTIES & RESPONSIBILITIES

  • Help determine and obtain heavy duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service.
  • Locate and obtain ordered part for customer from central warehouse or branch.
  • Determine sales price for customers for each sale in accordance with company procedure.
  • Handle warranty or defective parts for customers in accordance with company procedure.
  • Write up approved charge sale in accordance with company procedure
  • Special order parts on an emergency basis when necessary and appropriate.
  • Process approved credits for customer when merchandise is returned.
  • Maintain confidentiality of pricing lists and structures as required by company procedure.
  • Answer customers' questions about products, prices, availability, and product features.
  • Provide customers with current product catalogs.
  • Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
  • Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.
EDUCATION & TRAINING
  • High School Diploma (or GED or High School Equivalence Certificate
  • Intermediate knowledge level of Windows XP (excel, word and outlook)
  • Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
  • Communicating: Conveying information to others in an effective manner.
  • Time management: Managing one's time and the time of others.
  • Persuasion: Persuading others to change their minds or behavior.
  • Service orientation: Actively looking for ways to help people
KNOWLEDGE & EXPERIENCE
  • Minimum of 2 years' experience in sales; sales of heavy-duty automotive parts preferred.
SKILLS & ABILITIES
  • Monitoring: Monitoring/Assessing performance of yourself and other individuals and organizations to make improvements or take corrective action.
  • Judgment & Decision making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Communicating: Conveying information to others in an effective manner. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Active Learning: Understanding the implication of new information for both current and future problem-solving and decision-making.
  • Time Management: Managing one's own time and the time of others.
  • Mathematics: Ability to solve simple equations; ability to use mathematics to solve problems.
  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Coordination: Adjusting actions in relation to others' actions. Attributes
  • Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences.
  • Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not only involve recognizing there is a problem but also solving it.
  • Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.

WORKING CONDITIONS

WORK ENVIRONMENT

Inside/Outside Conditions, Varied Temperature Changes, Minimal Chemical Hazards, Vibration, Dust, Vehicle Noise

HOURS / SHIFTS

SALARY

BENEFITS

OTHER

The information to follow identifies the average physical demands for the job role. This form is included with the job description to inform the necessary physical requirements for the Job. This is general guidance; site specific physical demands could be different: Lifting up to 50 pounds, squatting, bending, climbing ladders/stairs, reaching above/below shoulders, walking, twisting, sitting, standing, carrying up to 50 pounds.

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FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.