Customer Support Representative ll

3 months ago

Troy, United States Clopay Full time

Clopay Building Products is North America's largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team. We have an excellent opportunity for a Customer Support Representative lI in our Troy, Ohio manufacturing facility. Position will work a 8:00 a.m. - 5:00 p.m. Monday - Friday shift.

In this position, the successful candidate will perform the following job responsibilities:

  • Answer inbound and place outbound calls in a call center environment with the goal of increasing business, customer satisfaction and customer retention.
  • Take care of general customer inquiries and problems that are primarily routine or basic in nature.
  • Duties include a wide range of responsibilities from entering faxed orders, processing orders, managing F&I portal, backorders & shortages, working with scheduling for order changes and running reports.
  • Compile and prepare regular or special reports necessitating the selection of data from various sources.
  • Organize and maintain file system, and files correspondence and other records, including installer records.
  • Typing, preparation and mailing of all legal documents and other paperwork necessary to meet compliance and account set up requirements.
  • Handle multiple tasks and prioritize each task.
  • Support efforts of the management and Sales Representative in the set up of new customers.
  • Perform basic office functions, from maintaining office equipment to ordering supplies.
  • Maintain databases, system records and updates to Master files, territory manager, Oracle, OFS, etc.

  • A high school degree is required, college degree preferred, along with a minimum of 3-5 years of call center/customer service experience, preferably in a manufacturing environment.
  • Basic computer skills are required with a familiarity of Microsoft Office Products.
  • Previous clerical or office experience is beneficial.

    Please visit our website at , www.clopaydoor.com to learn more about our company. An Equal Opportunity Employer, providing a drug-free work environment.

    EOE Male/Female/Disabled/Veteran. We welcome applications from Veterans and the Disabled

  • Customer Sales Representative

    1 month ago

    Troy, United States Blue Chip Endeavors Inc Full time

    Job DescriptionJob DescriptionImmediate Hire for Full Time Customer Sales Representative for our Sales and Customer Service department - APPLY TODAYBlue Chip Endeavors Inc is the perfect blend of work, culture, and fun. You'll feel accomplished, rewarded all while having fun alongside the best work family anyone can ask for. Job Requirements:Excellent...

  • Customer Service Representative

    2 weeks ago

    Troy, New York, United States Sterling Engineering Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sterling Engineering. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries, and ensuring...

  • Customer Service Representative

    2 weeks ago

    Troy, Ohio, United States ITW Full time

    About the RoleWe are seeking a highly organized and proactive Customer Service Representative to join our team at ITW. As a key member of our sales support team, you will be responsible for providing exceptional customer service and support to our internal and external customers.Key ResponsibilitiesProvide timely and effective support to customers through...

  • Customer Service Representative

    2 weeks ago

    Troy, Michigan, United States State Farm Insurance Full time

    Customer Service RepresentativeAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our customers, answering their inquiries, and resolving any issues they may have.Key Responsibilities:Assist customers...

  • Customer Service Representative

    1 month ago

    Troy, Ohio, United States Kelly Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at a premier auto manufacturer in Troy, OH.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to dealerships and customers, resolving issues, and ensuring...

  • Customer Service Representative

    2 weeks ago

    Troy, Michigan, United States Sterling Engineering, Inc. Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Sterling Engineering, Inc. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries, and maintaining accurate records of customer...

  • Customer Service Representative

    4 weeks ago

    Troy, Michigan, United States Proctor Loan Protector Full time

    Job Title: Customer Service RepresentativeAt Proctor Loan Protector, we are committed to providing exceptional customer service to our clients. As a Customer Service Representative, you will be the first point of contact for our customers, handling their inquiries and resolving their concerns in a timely and professional manner.Key Responsibilities:Respond...

  • Customer Service Representative

    4 weeks ago

    Troy, Michigan, United States Michigan Farm Bureau Full time

    Job Title: Agency Customer Service Representative/TrainerJob Summary:We are seeking a highly skilled and experienced Agency Customer Service Representative/Trainer to join our team at Michigan Farm Bureau. As a key member of our Field Force, you will be responsible for providing exceptional customer service, training, and support to our agents and...

  • Customer Service Representative

    1 month ago

    Troy, United States Kelly Services, Inc. Full time

    For those who want to keep growing, learning, and evolving. We at Kelly hear you, and were here for you! Were seeking a Dealer Analyst (Customer Service Representative) to work at a premier auto manufacturer in Troy, OH. Sound good? Take a closer Customer Service Representative, Customer Service, Representative, Customer Experience, Dealer, Retail, Staffing

  • Customer Support Specialist

    1 week ago

    Troy, Ohio, United States ITW Full time

    We are seeking a highly organized and detail-oriented Customer Support Specialist to join our team at ITW Food Equipment Group.The ideal candidate will have 3+ years of sales and/or customer support experience, with a strong background in project management and Microsoft Office products.Responsibilities will include receiving, processing, and resolving...

  • Customer Service Representative

    3 weeks ago

    Troy, Michigan, United States Sterling Engineering, Inc. Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sterling Engineering, Inc. in Troy, NY.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service, resolving customer inquiries, and maintaining customer account...

  • Technical Customer Service Representative

    2 months ago

    Troy, United States Creative Financial Staffing Full time

    TECHNICAL CUSTOMER SERVICE REPRESENTATIVE Direct Hire Starting at $50k On Site Growing, innovative, FUN company just north of Dayton is looking to add a TECHNICAL CUSTOMER SERVICE REPRESENTATIVE to their team immediately!Wear t-shirts and shorts to work every day! Free lunches every MWF! Free beverages all day every day! On-site gym! TEAM atmosphere! Great...

  • Technical Customer Service Representative

    1 month ago

    Troy, United States Creative Financial Staffing Full time

    TECHNICAL CUSTOMER SERVICE REPRESENTATIVEDirect HireStarting at $50kOn SiteGrowing, innovative, FUN company just north of Dayton is looking to add a TECHNICAL CUSTOMER SERVICE REPRESENTATIVE to their team immediately! Wear t-shirts and shorts to work every day! Free lunches every MWF! Free beverages all day every day! On-site gym! TEAM atmosphere! Great...

  • Customer Service Representative

    6 months ago

    Troy, United States Associa Full time

    The Customer Service Associate will assist customers with any troubles or inquiries that they might have. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. This is a full-time positi Customer Service, Customer Service Representative, Representative, Retail, Property Management

  • Customer Service Representative

    4 weeks ago

    Troy, United States Kelly Services, Inc. Full time

    Kelly Services, Inc. - JobID: 24CE80FF50C4486F81E0F2985D2884D7 [Customer Service Representative] As a Customer Service Representative at Kelly Services, Inc., you'll: Handle customer inbound/outbound calls; Provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions, process customer accounts and file...

  • Customer Service Representative

    4 weeks ago

    Troy, United States Kelly Services, Inc. Full time

    Kelly Services, Inc. - JobID: 1B7D14BA25B6482A83B90283E8109075 [Customer Service Representative] As a Customer Service Representative at Kelly Services, Inc., you'll: Handle customer inbound/outbound calls; Provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions, process customer accounts and file...

  • Customer Service Representative I

    2 months ago

    Troy, United States Illinois Tool Works Full time

    This position is responsible for contact with both internal and external customers where improper handling will have a marked effect on operating results. Ability to work with other Service Support Team Members. Will provide 24-hour-a-day, 7-day-a-we Customer Service Representative, Customer Service, Field Service, Representative, Manufacturing, Retail

  • Customer Service Representative

    2 weeks ago

    Troy, New York, United States Sterling Engineering Full time

    Job Title: Customer Service RepresentativeAt Sterling Engineering, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries, and maintaining accurate records of customer interactions.Key...

  • Customer Service Representative

    2 weeks ago

    Troy, Missouri, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionJob Title: Customer Service RepresentativeAbout the Role:We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service and ensuring that our customers have a positive experience when interacting...

  • Insurance Customer Service Representative

    2 weeks ago

    Troy, New York, United States State Farm Insurance Full time

    Job Title: Office RepresentativeAt State Farm Insurance, we're seeking a highly skilled and customer-focused Office Representative to join our team. As an Office Representative, you will play a vital role in providing exceptional customer service, processing insurance policy changes and updates, and handling incoming and outgoing phone calls.Key...