Customer Service Associate
6 days ago
Summary Under limited supervision of the General Manager, performs various secretarial, office support, and customer service-related tasks according to standard operating procedures. Working hours are from 8:00 to 5:00. The Customer Service Associate is a direct report to the General Manager, but also has responsibilities to support other office personnel including, but not limited to, Service Managers, Business Development Managers, and Technicians. Duties and Responsibilities General Complies with work scheduling and attendance requirements. Consistently represents the company and its services in a positive manner while taking calls from customers, dispatching as necessary and giving resolution to the caller's request. Effectively keeps customer accounts updated which also includes extra service billing, collections, and retention. Responsible for contract bookings (repair, modernization, and maintenance) Upgrades non-maintenance customers to maintenance contracts. Reviews payroll weekly and make necessary changes to ensure hours are correct for field employees. Complies with the rules of operation, procedures and policy when using company computers. Receives, opens, screens and routes daily mail to appropriate office. Organizes and maintains the local branch for the company which includes keeping the office neat, filing, and ordering supplies when needed. Verifies and tracks expense reports for field and other personnel. Performs other related duties incidental to the work described herein. This is not intended to be an exhaustive list of all responsibilities and duties required. Inspections Provides proposals for customers that do not have inspections as part of their service contract. Schedules inspection, coordinating with Service Supervisors. Sets up repair jobs. Bills completed jobs. Ensures callback is billed, when necessary, and provides updates to customers as they incur callback charges. Provides tickets for technicians one month in advance. Safety Submits and files Safety Documentation. Makes sure safety meeting binder has all meetings in the safety binder for the prior month. Posts meeting sign-in sheet at the end of each week. Keeps record of Safety Audits. Notifies General Manager of any deficiencies on a weekly basis. Modernization and Repair Assists General Manager in Modernization Projects orders. Generates purchase orders and sends to vendor. Keeps material log for projects. Recommends repair sales from customer inquiries/ time ticket review/ technicians recommendation/inspections to customers based on local office policy. Field Support Provides tickets numbers to technicians. Provides purchase order support, as necessary. Provides support for new cell phones or phone supplies (i.e. batteries, chargers). Administration Duties Sets up Repair Contracts - folder, permits, etc. Sets up Modernization and Construction Contracts - folders, permits, etc. Ensures annual documentation is prepared and ready to go out (i.e. Service Job Folders, State Licenses, Business Licenses, Insurance documentation).
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Customer Service Associate
2 weeks ago
Hagerstown, Maryland, United States Oracle Elevator Holdco, Inc Full timeJob Title: Customer Service Associate at our Company Under the supervision of the General Manager, the Customer Service Associate carries out secretarial, office support, and customer service tasks as per standard procedures. Working Hours: 8:00 AM to 5:00 PM The Customer Service Associate reports directly to the General Manager but also supports other...
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Customer Service Associate
2 weeks ago
Hagerstown, United States Oracle Elevator Holdco, Inc Full timeSummary Under limited supervision of the General Manager, performs various secretarial, office support, and customer service-related tasks according to standard operating procedures. Working hours are from 8:00 to 5:00. The Customer Service Associate is a direct report to the General Manager, but also has responsibilities to support other office personnel...
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Customer Service Associate
1 month ago
Hagerstown, United States Elevated Facility Services Full timeSummary Under limited supervision of the General Manager, performs various secretarial, office support, and customer service-related tasks according to standard operating procedures. Working hours are from 8:00 to 5:00. The Customer Service Associate is a direct report to the General Manager, but also has responsibilities to support other office personnel...
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Customer Service Associate
4 weeks ago
Hagerstown, United States Elevated Facility Services Full timeSummary Under limited supervision of the General Manager, performs various secretarial, office support, and customer service-related tasks according to standard operating procedures. Working hours are from 8:00 to 5:00. The Customer Service Associate is a direct report to the General Manager, but also has responsibilities to support other office personnel...
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Front Counter Customer Service Associate
1 week ago
Hagerstown, United States Ultimate Staffing Full timeFront Counter Customer Service. Hagerstown Md. 21740 Hours: 7 am-4 pm or 8 am-5 pm. Temp to Hire. Benefits once hired on. Pay: $18 an hour Counter Job Description. Welcomes customers to showroom. Answer incoming calls and responds to incoming e Customer Service, Associate, Counter, Service, Customer, Retail, Staffing
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Customer Service
4 weeks ago
Hagerstown, United States APPARATUS REPAIR & ENG INC Full timeApparatus Repair & Engineering, Inc. (AR&E) is a family-owned business that has been involved in the community for over 25 years. We specialize in electric motors, pumps, generators, and controls. We are looking for a talented Customer Service & Shop Associate to join our team. Our benefits include company paid Medical Insurance, Dental Insurance, Vision...
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Customer Service
2 days ago
Hagerstown, United States APPARATUS REPAIR & ENG INC Full timeApparatus Repair & Engineering, Inc. (AR&E) is a family-owned business that has been involved in the community for over 25 years. We specialize in electric motors, pumps, generators, and controls. We are looking for a talented Customer Service & Shop Associate to join our team. Our benefits include company paid Medical Insurance, Dental Insurance, Vision...
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Customer Service
3 weeks ago
Hagerstown, United States Apparatus Repair & Eng Inc Full timeApparatus Repair & Engineering, Inc. (AR&E) is a family-owned business that has been involved in the community for over 25 years. We specialize in electric motors, pumps, generators, and controls. We are looking for a talented Customer Service & Shop Associate to join our team. Our benefits include company paid Medical Insurance, Dental Insurance, Vision...
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Customer Service
4 weeks ago
Hagerstown, United States APPARATUS REPAIR & ENG INC Full timeJob DescriptionJob DescriptionSalary: $19-$24 hour DOEApparatus Repair & Engineering, Inc. (AR&E) is a family-owned business that has been involved in the community for over 25 years. We specialize in electric motors, pumps, generators, and controls. We are looking for a talented Customer Service & Shop Associate to join our team. Our benefits include...
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Customer Service
4 weeks ago
Hagerstown, United States APPARATUS REPAIR & ENG INC Full timeJob DescriptionJob DescriptionSalary: $19-$24 hour DOEApparatus Repair & Engineering, Inc. (AR&E) is a family-owned business that has been involved in the community for over 25 years. We specialize in electric motors, pumps, generators, and controls. We are looking for a talented Customer Service & Shop Associate to join our team. Our benefits include...
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Customer Service Representative
2 weeks ago
Hagerstown, United States Larry and Sons Full time**CUSTOMER SERVICE REPRESENTATIVE (CSR)** **LARRY & SONS PLUMBING & HEATING IS A MEMBER OF LEN THE PLUMBER HEATING AND AIR FAMILY OF COMPANIES!** Are you someone that provides service with a smile? Do you enjoy working with people and building rapport? Are you looking for a job with a growing company with lots of opportunities for advancement? Then come...
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Customer Service Representative
1 month ago
Hagerstown, United States Larry and Sons Full timeJob DescriptionJob DescriptionCUSTOMER SERVICE REPRESENTATIVE (CSR)LARRY & SONS PLUMBING & HEATING IS A MEMBER OF LEN THE PLUMBER HEATING AND AIR FAMILY OF COMPANIES!Are you someone that provides service with a smile? Do you enjoy working with people and building rapport? Are you looking for a job with a growing company with lots of opportunities for...
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Customer Service Representative
4 weeks ago
Hagerstown, United States Larry and Sons Full timeJob DescriptionJob DescriptionCUSTOMER SERVICE REPRESENTATIVE (CSR)LARRY & SONS PLUMBING & HEATING IS A MEMBER OF LEN THE PLUMBER HEATING AND AIR FAMILY OF COMPANIES!Are you someone that provides service with a smile? Do you enjoy working with people and building rapport? Are you looking for a job with a growing company with lots of opportunities for...
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Customer Service Representative
1 week ago
Hagerstown, United States Kline Electrical Services Full timeOverview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is an excellent opportunity for someone who enjoys interacting with people...
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Customer Service Representative
3 days ago
Hagerstown, United States Ultimate Staffing Full timeWe have an exciting opportunity for a Customer Service Representative with a manufacturing company in Hagerstown, Maryland. As the Customer Service Representative, you will play a vital role in ensuring clients' needs are met with professionalism and Customer Service Representative, Customer Service, Representative, Customer Experience, Retail, Staffing
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Customer Service Representative
23 hours ago
Hagerstown, United States Regency Furniture Full time**Customer Service Representative** Hagerstown, MD **Regency Furniture** is searching for a Customer Service Representative to provide our guest a 5 star customer experience. At **Regency Furnitur**e, our Customer Service Representatives promote quality customer service and maintain positive relationship with internal and external guest. We are a positive,...
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Customer Service Clerk
1 month ago
Hagerstown, United States Old Dominion Freight Full timeCustomer Service Clerk page is loaded **Customer Service Clerk** **Customer Service Clerk** locationsHagerstown, MD time typeFull time posted onPosted 2 Days Ago job requisition idR-2022-7554 Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our OD Family Culture. This role will successfully provide exceptional...
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Customer Service Clerk
4 weeks ago
Hagerstown, United States Old Dominion Freight Full timeCustomer Service Clerk page is loaded **Customer Service Clerk** **Customer Service Clerk** locationsHagerstown, MD time typeFull time posted onPosted 2 Days Ago job requisition idR-2022-7554 Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our OD Family Culture. This role will successfully provide exceptional...
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Customer Service Specialist
2 weeks ago
Hagerstown, United States Younger Auto Group Full timeWelcome to Younger Auto Group! At our dealerships, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are of the highest quality and ideal for our customer's life needs. We are one of the premier auto groups in the area. From the moment you walk into our showroom, you'll know our commitment...
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Customer Service Specialist
2 weeks ago
Hagerstown, United States Younger Auto Group Full timeJob DescriptionJob DescriptionWelcome to Younger Auto Group! At our dealerships, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are of the highest quality and ideal for our customer's life needs. We are one of the premier auto groups in the area. From the moment you walk into our...
