Guest Services Manager

2 weeks ago


Madison, United States Oliver Companies Full time

Join our growing team Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott. Property Location: Job Summary The

Guest Services

Manager oversees

guest services operations and team members. The

Guest Services

Manager is responsible for

ensuring

labor and quality standards

are upheld and assists with e

stablish

ing

a positive work environment

,

delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.

The

Guest Services

Manager a

cts as Manager-on-Duty

as needed

. Essential Duties and Responsibilities * Oversee

s guest services team members with the authority to

interview, select and set the pay of team members; discipline team members; make formal termination recommendations; and investigate and adjudicate complaints * Demonstrates and provides exceptional guest service to all hotel guests * Maintains personal con

nections

with guests, clients and community organizations to en

courage

guest loyalty * Uses appropriate selling techniques to maximize revenue and occupancy * Demonstrates

telephone courtesy and professionalism * Assists with various accounting and financial functions including A/P, A/R, billing accounts and department reporting * Ensures department reporting is completed promptly and accurately * Assists

with

maintaining product and service quality standards by investigating complaints

,

initiating corrective action, and conducting periodic room inspections * Maintains knowledge, skills, and abilities needed to perform any position in the department * Assists with monitoring and

uphold

ing procedures for control of supplies, keys, monies and credit * Assists in monitoring and upholding procedures for safety of guests and hotel team members * Maintains clean and professional appearance of public areas and hotel office * Performs a

dditional responsibilities as assigned by

l

eadership Qualifications * Strong interpersonal and communication skills * Strong organizational skills and attention to detail * Ability to handle stressful situations with poise and professionalism * Strong leadership and a professional image * Conduct work-related functions in a professional manner Location (city, state or zip code)

You must select a location.

Education status

You must select an education status answer.

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