Guest Services Manager
2 weeks ago
Join our growing team Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott.
Property Location:
Job Summary
The
Guest Services
Manager oversees
guest services operations and team members. The
Guest Services
Manager is responsible for
ensuring
labor and quality standards
are upheld and assists with e
stablish
ing
a positive work environment
,
delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.
The
Guest Services
Manager a
cts as Manager-on-Duty
as needed
.
Essential Duties and Responsibilities
* Oversee
s guest services team members with the authority to
interview, select and set the pay of team members; discipline team members; make formal termination recommendations; and investigate and adjudicate complaints
* Demonstrates and provides exceptional guest service to all hotel guests
* Maintains personal con
nections
with guests, clients and community organizations to en
courage
guest loyalty
* Uses appropriate selling techniques to maximize revenue and occupancy
* Demonstrates
telephone courtesy and professionalism
* Assists with various accounting and financial functions including A/P, A/R, billing accounts and department reporting
* Ensures department reporting is completed promptly and accurately
* Assists
with
maintaining product and service quality standards by investigating complaints
,
initiating corrective action, and conducting periodic room inspections
* Maintains knowledge, skills, and abilities needed to perform any position in the department
* Assists with monitoring and
uphold
ing procedures for control of supplies, keys, monies and credit
* Assists in monitoring and upholding procedures for safety of guests and hotel team members
* Maintains clean and professional appearance of public areas and hotel office
* Performs a
dditional responsibilities as assigned by
l
eadership
Qualifications
* Strong interpersonal and communication skills
* Strong organizational skills and attention to detail
* Ability to handle stressful situations with poise and professionalism
* Strong leadership and a professional image
* Conduct work-related functions in a professional manner
Location (city, state or zip code)
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Education status
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