Service Manager

3 weeks ago

Madison, United States TruGreen Full time

Founded in 1973, TruGreen is the nation's leading lawn care provider, providing lawn, tree and shrub and pest services focused on exceeding its customers needs. The company operates more than 290 locations across the United States and Canada, with more than 14,000 employees. TruGreen is the partner with the local, tailored solutions and science-driven expertise needed to help each outdoor living space look and feel its very best. For 50 years, TruGreen has stayed committed to making its customers' outdoor living space a place they can be proud of.

We are dedicated to hiring diverse talent and seeking applicants of all backgrounds, perspectives, cultures, and experiences to ensure we create the best workplace and team.

Service Manager Overview (YEAR ROUND POSITION)

Delivers operational success by viewing the customer problem through the lens of an operator, balancing customer improvement opportunities with cost and customer capabilities, to design practical, relevant, implementable solutions that can be sustained long-term. This role will also target the management and development of others by recognizing and supporting team members current skill set, while fostering their potential, through timely and appropriate feedback and development, to increase individual and team contribution and impact. Maintains profit and loss accountability for between $6.5M and $9.5M.

Responsibilities

1. Demonstrates ability to manage a single site P&L and model out the financial impact of decisions made at the branch.

2. Ensures that Service Managers, Specialists, and branch employees are completing required certifications

3. Participates in and encourages team members to participate in training and development activities as scheduled; provides individualized on-the-job coaching to team members.

4. Oversees branch office functions including phone service standards, clerical services, and collections.

5. Develops plans for the efficient use of materials, equipment, and employees. Also responsible for the maintenance of the branch and warehouse cleanliness.

6.Reviews production costs and product quality, and modifies production and inventory control programs to maintain and enhance profitable operations.

7. Ensures branch-level processes enable positive customer relationships, and that employees engaging with customers are doing so in an appropriate way from a communication and content standpoint

8.Sets customer context for the team and assists the team in preparing required materials and presentations for interactions with the customer team.

9. Evaluates the quality of service provided to customers and develop procedures to minimize customer complaints.

10. Prepares regional and corporate reports.

11. Ensures recruiting, interviewing, and staffing of personnel are conducted to efficiently staff the service, sales, and administrative function.

Competencies

  1. Customer Focus/Sales Growth
  2. Results Orientation/Sense of Urgency
  3. Change Mastery
  4. Integrity/Values
  5. Problem Solving and Decision Making

Education and Experience Requirements

Bachelor's degree (BS/BA/BBA) or 6 years of related experience or equivalent combination of education and experience required. MS/MA/MBA preferred.

Minimum of 6 years related experience required.

Minimum of three 3 year management experience required.

Demonstrated knowledge of the organization, products, and/or services required.

Valid, permanent drivers license from state of residence and a clean driving record per company standards are required. Current liability auto insurance required. Must be able to obtain and maintain a valid DOT medical card. Must be 21 years of age by date of hire.

Certificates, licenses, and registrations as required by federal and state law.

Knowledge, Skills, and Abilities

Knowledge of general business operations, principles, concepts, and best practices

Knowledge of managerial accounting and general financial concepts, including budgeting and managing profit & loss

Leadership and management skills, including staffing, delegation, coaching, and performance management

Assertiveness, sales, and influencing skills

Project and process management skills

Organizational and time management

Written and verbal communication skills, including public speaking and presentations

Knowledge and skill to summarize and interpret data and draw conclusions

Attention to detail and analytical skills

Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals

Ability to operate a motor vehicle on company business

Ability to travel overnight on company business as needed

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