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Associate Customer Success Consultant

2 months ago

Lawrenceville, United States Sage Full time

Job Description As our Associate Customer Success Consultant, you will be part of the Customer Success Organization at Sage Intacct. This team is focused daily on improving Customer Satisfaction as measured by our Net Promoter Score (NPS), minimizing renewal churn by improving product adoption, and promoting Sage Intacct’s Customer for Life program related to customer milestones, references, and community involvement. To thrive, you must have a passion for being in Customer Success Responsibilities: Work with Account Managers to ensure customers are on a journey set up for success. Ability to schedule calls across internal and external parties. Monthly reports and analysis related to usage/churn/customer metrics. Track and update Micro Moments throughout the customer journey lifecycle. Reach out directly to the customer base and track positive and negative feedback. Qualifications: Two years of business experience. Ability to interact with customers, review feedback, and provide next steps. Strong written and verbal communication skills. Strong attention to detail and organization skills. Keen ability using Microsoft Office products, Excel, PowerPoint, and other services like Salesforce. Your Benefits at Sage: Comprehensive health, dental, and vision coverage 401(k) retirement match (100% matching up to 4%) 21 days paid time off (+1 floating holiday) 5 days paid yearly to volunteer (through Sage Foundation) Sage Wellness Rewards Program (flexible ways to use wellness credit and fitness reimbursement) A library of on-demand career development options and ongoing training offerings. Company Culture: According to our employee feedback on Comparably, we scored a 4.8/5 rating on company culture, and our employees gave our CEO a score of 90/100. We also won awards in 2021 for Best Company regarding diversity, compensation, women, work-life balance, leadership, and career growth, to name a few. Learn More About Us: Who is Sage Life at Sage Our Values & Behaviors How we make a difference Sage Business Cloud - SaaS for Every Business #J-18808-Ljbffr