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Customer Success Associate

2 months ago

Lawrenceville, United States Good Pill Full time
  • Requires 2+ years in customer success or service.
  • Starting at $20/hour.
  • 1 mile from Sugarloaf Mills, off I-85.
  • Full-time: Monday-Friday, 9:30 am - 6:00 pm.
  • Includes medical, dental, vision, and 401k benefits.
About Good Pill

Good Pill is building the pharmacy of the future for families in Georgia. We believe in putting families' health first by providing transparent and affordable pricing so that everyone can access the medications they need to stay healthy without breaking the bank. We match the surplus medicine that would otherwise go to waste and work to improve the health of millions through affordable medication
About the Role

As a Customer Success Associate, you will play a vital role in supporting our rapidly expanding Customer Experience team. You will assess patient needs, address customer questions, and work with other departments to enhance our services and strengthen brand recognition. Your contributions will be essential as we develop the systems and processes that propel Good Pill forward
In this role, you will be responsible for...
  • Taking a lead in enhancing the customer experience by efficiently addressing patient account concerns.
  • Managing a large volume of calls, emails, and messages while delivering outstanding service.
  • Supporting patients by answering their questions and helping them navigate our website, app, and account systems.
  • Partnering with the data team to refine systems and improve data collection from customer interactions.
  • Gaining in-depth knowledge of Good Pill and our offerings to provide effective patient support.
We're excited about you because...
  • You're excited about our vision to create the pharmacy of the future for families in Georgia, with a strong belief that technology is the key to making it happen and a desire to build a scalable solution.
  • You bring at least 2 years of experience in customer success or support. Bonus points if you have knowledge of prescription medications and previous experience working in a pharmacy.
  • You're enthusiastic about joining a startup team and thrive in a fast-paced environment where you can help improve processes and upgrade technology to boost efficiency.
  • You're dedicated and reliable. This full-time position requires 40 hours per week, Monday to Friday, 9:30 am to 6 pm. You must consistently perform at a high level and always be punctual.
What We Offer
  • Medical, dental and vision insurance for all full-time employees.
  • Access to on-demand primary care, virtual health visits and personal wellness coaches.
  • 4 weeks off (10 paid days off per year AND 10 additional paid holidays off).
  • Training on all systems required for the position
Candidates without the following will NOT be considered:
  • COVID-19 vaccination
  • Passed background check
  • Physical requirements: Able to frequently stand, walk, twist, bend, stoop, squat and use light/fine grasping. Able to frequently sit and stand, reach above shoulders, perform desk based computer tasks, write by hand, lift, carry, push, stack, and pull objects that weigh up to 40 pounds.


***All interview invites are sent via portal. All questions can be directed to jobs@goodpill.org (including checking your application status). Consider adding this email to your contact list so messages are not sent to spam. Please do not call the pharmacy directly. ***