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Customer Service Representative III

1 month ago

Portland, United States eTeam Full time
Job title:- Customer Service Representative
Duration:- 12 months
Location:- Portland, OR 97266
Pay rate:- $20/hr - $25/hr on W2 without any benefits
Shift hours: 7 am - 4 pm
Interviews are required

Top Requirements:
  • Intermediate user of MS Excel and other MS Office Suite products
  • Ability to multitask
  • Dispatching and scheduling multiple truck routes efficiently, while maximizing customer needs
  • Clerical skills: documenting information correctly, data entry, file management
  • Communication skills: Answering phones, and returning emails on time, in a professional manner
  • Experience in manufacturing or similar industries
  • Experience in fleet management
The Opportunity:
  • The Customer Service Dispatcher schedules equipment and dispatch drivers for movement of materials.
  • Support sales in requesting and compiling pricing and distributing load pickups to various contracted haulers.
  • Duties may include using radio, telephone, and computer to transmit assignments and compiling statistics and reports on work progress.
Essential Job Functions:
  • Schedule and dispatch drivers and equipment to appropriate locations according to customer requests, route specifications and plant needs using route sheets and telephones.
  • Communicate with maintenance and arrange for necessary repairs in order to maintain equipment.
  • Relay work orders, messages, and information to or from drivers and supervisors using telephones or two-way radios.
  • Confer with customers, supervising personnel, and sales in order to address questions, problems, and requests for service and equipment.
  • Prepare daily work and run/route schedules.
  • Receive customer/sales service requests and prepare route assignments.
  • Oversee all communications within specifically assigned territories.
  • Monitor personnel and/or equipment to maximize service and schedules.
  • Record and maintain files and records of customer requests, or services performed.
  • Determine amounts of vehicles and drivers required according to customer requests or route specifications.
  • Ensure timely and efficient movement of materials according to work orders and schedules.
  • Order supplies and equipment and issue them to personnel as needed.

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