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Senior Document Control Specialist
2 months ago
Location: Waukegan, IL - 60085
Duration: 11 Months
Primary Job Function:
- Execute change control process for quality and controlled documentation; policies, processes, procedures, etc.
- Applies document formatting, editorial corrections; rendering documents to .pdf format and ensures that changes made to controlled documents are appropriate, justified, and properly approved by responsible governance functions according to established procedures.
- Manages daily document flow within the document control system to maintain defined service levels.
- Tracks change requests to completion; contributes to metric reporting and analysis and problem solving related to documentation management.
Core Job Responsibilities:
- Completes assigned training on time.
- Responsible for compliance with applicable Corporate and Divisional policies and procedures.
- Executes doc control process to ensure timely processing of change requests for our customers.
- Performs rotational tasks within the doc center as define by management including training of change request initiators and approvers;
- Modifies departmental policies and procedures in accordance with divisional requirements.
Supervisory/Management Responsibilities:
- No direct or indirect supervisory responsibilities
Position Accountability/Scope:
- Accountable for applying BTS process and procedures accordingly in document management process
- Accountable for customer interaction with other corporate customers serviced by the BTS doc center in accordance with established process/procedures
- Accountable for professionalism and high level of customer service/interactions with corporate and BTS customers.
- Determines and develops approach and solutions to problem.
- Work is reviewed by management to determine if overall results and objectives have been achieved.
Minimum Education Required:
- High school diploma; Associates or higher degree preferred
Minimum Experience / Training Required:
- Minimum 1-year experience with controlled documents processes or in an administrative role.
- Strong Word, Excel, and PowerPoint skills
- Strong interpersonal and customer service skills (soft skills)
- Self-starter; works with minimal supervision; works well in a team environment
