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Front Desk Associate
2 months ago
Illinois Beach Hotel, LLC
Illinois Beach Hotel, situated along the coast of Lake Michigan, offers a full-service restaurant, an indoor pool, conference rooms, a campground store and a 92 room hotel.
Front Desk Associate
Responsibilities:
In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park
Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
Respond calmly and professionally to all guest complaints resolving issues as appropriate and escalate to management when necessary
Keep front and back office areas organized and clean
Communicate with emergency responders, when necessary, in a calm and effective manner
Prepare daily deposit, drop receipts and follow all company cash handling procedures
Assist other team members by sharing knowledge of Park and surrounding area
Other duties as may be assigned
Position Requirements:
Provide excellent customer service to meet and exceed customer expectations
Present a positive image of the company in an upbeat, professional manner
Ability to work a variety of day, night, weekend and holiday shifts
Ability to work independently
Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
Room Master software system
Basic computer skills – Microsoft Office (Word, Excel, Outlook)
Knowledge and Experience :
Education: High school diploma or equivalent
Experience: Minimum 1 (one) year front desk/room registration experience
National Park/Resort experience
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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