Customer Service Associate II

2 months ago

Kansas City, United States Capfed Full time

** Customer Service Associate II**

**Job Category****:** Retail Operations **Requisition Number****:** CUSTO003077 Showing 1 location **Job Details**

**Description**

Capitol Federal is looking for someone that is passionate about making a difference or wants to build a career in banking. For over 125 years, Capitol Federal has helped shape the future of banking in the Midwest and we believe that a great company starts with great people.

As a Customer Service Associate II you serve a valuable role in our branch by providing customers with friendly service and helping them reach their financial goals by assisting them with banking products. You'll gain valuable knowledge into banking and finance, while helping customers with the right banking accounts for their needs.

This is a Full Time position up to 40 hours a week. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences. This location is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 4:00 PM, and Sunday 10:00 AM to 2:00 PM.

*New competitive starting pay*

**Customer Service Associate II are Responsible For:**

* Helping customers meet their financial goals by providing a positive first impression through friendly and courteous service

* Processing customer transactions

* Counting cash and balancing a drawer

* Actively support our customers by identifying customer needs and suggest banking products and services for their solution

* Maintaining bank and customer accounts, including opening and closing accounts, and overseeing transactions.

* Preparing documentation to open or close accounts, including obtaining signatures, and assigning account numbers, when necessary.

* Research, troubleshoot, and resolve external and internal customer inquiries as needed

**Qualities We Look For:**

* Outgoing and a great attitude; able to talk with clients to build relationships

* Listening skills

* Technologically savvy; able to use multiple computer programs

* Ability to adapt to change

**Ideal Candidates Should Have:**

* High School Diploma or equivalent

* 1 - 3 years of experience in customer service; cash handling is preferred

* Strong attention to detail

**Capitol Federal Offers You:**

* A career that provides opportunity for growth

* Personal Time Off (PTO), start earning time off from day one

* Paid Holidays

* A comprehensive benefits package including: Health, Dental, Vision, Life Insurance, and more

* Retirement contributions to a 401K and Employee Stock Ownership Program

* Volunteer opportunities

* Training to receive the tools and resources to be successful

* Employee referral bonuses

**Capitol Federals Interview Process:**

- Submit an Application

- Pre-employment Screenings

- Interview with Human Resources

- Manager Interview

**Similar Opportunities That May Be Available:**

Mail Operations Representative, Switchboard Operator, Call Center, or Records Management Specialist

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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