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Customer Service Associate

2 months ago

Kansas City, Kansas, United States Retail Rebel Full time
Job Overview

Position: Customer Service Associate

Role Summary:

Welcome to Retail Rebel, a dynamic and fast-paced liquidation retail environment where exceptional shopping experiences are created every day. As a Customer Service Associate, you will be the face of our company, engaging with customers and guiding them through their shopping journey. This role requires a proactive approach to customer interaction, ensuring that each visitor feels valued and informed.

Key Responsibilities:

  • Deliver outstanding customer service by warmly greeting and assisting shoppers.
  • Educate customers on store policies and procedures to enhance their shopping experience.
  • Maintain accuracy in cash handling and register operations, ensuring smooth transactions.
  • Organize and stock merchandise effectively to create an inviting shopping atmosphere.
  • Uphold store cleanliness and organization, including maintaining visual displays and tidying up merchandise areas.

Why Join Retail Rebel?

  • Participate in our Pay for Performance Program, with opportunities for pay increases within the initial 90 days.
  • Engage in our Associate Recognition and Referral Programs.
  • Enjoy a 20% discount on products, enhancing your shopping experience.
  • Accrue Paid Time Off from day one, with eligibility after 90 days.
  • Benefit from 6 paid holidays and comprehensive medical, dental, and vision insurance options.
  • Contribute to a 401k plan with matching contributions after 6 months of service.
  • Experience growth opportunities in a rapidly expanding company.
  • Receive weekly pay for your hard work.

Compensation:

  • Starting pay range: $16.44 and above, based on experience.

Ideal Candidate Profile:

  • Exemplifies excellent customer service skills and a friendly demeanor.
  • Detail-oriented with a strong focus on accuracy in cash handling.
  • Ability to efficiently operate cash registers and assist customers with their purchases.
  • Skilled in organizing merchandise and maintaining a clean store environment.
  • Willingness to perform various tasks as assigned by management.

Working Environment:

  • Ability to stand for extended periods and perform physical tasks, including lifting up to 30 pounds regularly and occasionally up to 50 pounds.
  • Work in a fast-paced setting with moderate noise levels.
  • Availability for evening and weekend shifts as needed.

Qualifications:

  • High school diploma or equivalent preferred.
  • Previous experience in retail is advantageous.
  • Strong communication skills and a customer-focused mindset.
  • Understanding of safety protocols and cash handling procedures.
  • Basic math skills are essential for this role.