Current jobs related to Front Desk Agent - Scottsdale - Driftwood Hospitality Management

  • Front Desk Agent

    3 weeks ago

    Scottsdale, United States Marriott Full time

    Marriott Hotels - JobID: 206C195B5211CF5A6D9E012D526B5EB0 [Guest Service / Concierge] As a Front Desk Agent at Marriott Hotels, you'll: Greet guests and check them in efficiently; Answer phone calls and assist with reservations; Provide exceptional customer service and address any guest concerns; Maintain a clean and organized front desk area; Process...

  • Front Desk Agent

    2 months ago

    Scottsdale, United States Four Seasons Hotels & Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Front Desk, Agent, Guest Experience

  • Hotel Front Desk Agent

    4 months ago

    Scottsdale, United States Hyatt House Scottsdale Full time

    Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a...

  • Front Desk Agent

    5 days ago

    Scottsdale, United States HYATT Hotels Full time

    Starts at $20/hour The Role Andaz Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on Front Desk, Agent, Hotel

  • Front Desk Agent

    2 months ago

    Scottsdale, United States Pyramid Global Hospitality Full time

    About Us: Pyramid Global Hospitality operates a portfolio of award-winning, premium-brand hotels in some of the country's most vibrant cities. We believe in the power of hospitality and seek individuals to help us bring this virtue to life. Join us i Hotel, Front Desk, Agent, Hospitality

  • Front Desk Agent

    3 months ago

    Scottsdale, United States Crescent Hotels and Resorts Full time

    Description A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the...

  • Front Desk Agent

    4 months ago

    Scottsdale, United States Crescent Services Full time

    A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the...

  • Front Desk Operations Coordinator

    7 days ago

    Scottsdale, Arizona, United States HYATT Hotels Full time

    Job SummaryWe are seeking a skilled and detail-oriented Overnight Front Desk Agent to join our team at Hyatt Hotels. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling cash transactions, and maintaining the accuracy of guest accounts.About YouYou have excellent communication skills, both verbal...

  • Resort Front Desk Agent

    1 month ago

    Scottsdale, United States AccorHotel Full time

    First impressions are everything! Your engaging smile and personality are the essence of a great Front Desk Agent at the Fairmont Scottsdale Princess. As you personally greet our Guests and assist them throughout the day you will be empowered to deliver on our mission of Turning moments into memories for our guests.Reporting to the Director of Front Office...

  • Scottsdale Front Desk Hospitality Professional

    6 days ago

    Scottsdale, Arizona, United States Hyatt House Scottsdale Full time

    OverviewHyatt House Scottsdale is seeking a highly skilled and experienced Front Desk Agent to join our guest services team.SalaryThe estimated annual salary for this position is between $40,000 - $60,000, depending on experience.Job DescriptionWe are looking for a passionate and customer-focused individual who can provide exceptional service to our guests....

  • Overnight Front Desk Agent

    2 months ago

    Scottsdale, United States Andaz Scottsdale Full time

    Starting at $20/hour plus overnight differential Shifts are typically 10:00pm - 6:00am Role & Responsibilities include but are not limited to: Overnight Front Office Agent Job Duties and Responsibilities: Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of...

  • Front Desk Clerk

    2 months ago

    Scottsdale, United States Hilton Grand Vacations Full time

    HGV now offers Day One Team Member Benefits and. Daily Pay - Do you like being the face of a brand and lead all aspects of greeting and meeting guests? We are looking for a Font Desk Clerk to join our team! As a Front Desk Clerk, you would ensure tha Front Desk, Clerk, Retail, Hotel, Team Member, Program

  • Front Desk Manager

    6 months ago

    Scottsdale, United States Crescent Services Full time

    JOB OVERVIEW:Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. ESSENTIAL JOB FUNCTIONS: Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Respond to guest's...

  • Front Desk Receptionist

    1 month ago

    Scottsdale, United States Four Seasons Full time

    Four Seasons - 10600 East Crescent Moon Drive [Guest Service / Concierge] As a Front Desk Receptionist at Four Seasons, you'll: Greet guests with a warm smile and check them in efficiently; Answer phone calls and assist with reservations and inquiries; Maintain a clean and organized front desk area; Provide exceptional customer service and address any guest...

  • Front Desk Manager

    6 months ago

    Scottsdale, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing...

  • Front Desk Supervisor

    2 months ago

    Scottsdale, United States Azul Hospitality Full time

    Job DetailsJob Location Embassy Suites Scottsdale - Scottsdale, AZ Position Type Full Time Job Shift Any Job Category Hospitality - Hotel DescriptionPOSITION PURPOSE Assist the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. Ensure that the front desk operation meets hotel standards for maximum guest...

  • Overnight Front Desk Agent

    2 months ago

    Scottsdale, United States HYATT Hotels Full time

    Summary: Starting at $20/hour plus overnight differential Shifts are typically 10:00pm - 6:00am Role & Responsibilities include but are not limited to: Overnight Front Office Agent Job Duties and Responsibilities: Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures...

  • Front Desk Clerk

    5 months ago

    Scottsdale, United States Hilton Grand Vacations Full time

    Work for a winning team that now offers Day One Benefits and Daily Pay* Do you enjoy helping guests and owners make memories of a lifetime? At Hilton Grand Vacations our goal is to make someone's day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and...

  • Front Desk Receptionist

    4 weeks ago

    scottsdale, United States Ultimate Staffing Full time

    Immediate need for a Front Desk Receptionist seeking a fantastic company culture, stable work hours and growth potential. Previous administrative/receptionist experience, ability to multi-task well, strong attention to detail, and proficiency in Microsoft Office (Word, Excel, Outlook) will be keys to success in this growing organization. Will be responsible...

  • Front Desk Receptionist

    4 weeks ago

    Scottsdale, United States Ultimate Staffing Full time

    Immediate need for a Front Desk Receptionist seeking a fantastic company culture, stable work hours and growth potential. Previous administrative/receptionist experience, ability to multi-task well, strong attention to detail, and proficiency in Microsoft Office (Word, Excel, Outlook) will be keys to success in this growing organization. Will be responsible...

Front Desk Agent

2 months ago

Scottsdale, United States Driftwood Hospitality Management Full time

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

This is a part time position

JOB SUMMARY

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
•Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
•Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
•Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
•Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
•Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
•Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
•Adheres to all company policies and procedures.
•Follows safety and security procedures and rules.
•Knows department fire prevention and emergency procedures.
•Utilizes protective equipment.
•Reports unsafe conditions to supervisor/manager.
•Reports accidents, injuries, near-misses, property damage or loss to supervisor.
•Provides for a safe work environment by following all safety and security procedures and rules.
•All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
•Assists other Front Desk Personnel when need.
•Perform any related duties as requested by supervisor/manager.

KNOWLEDGE, SKILLS & ABILITIES

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
•Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
•Prior hospitality experience preferred, but not required.
•Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
•Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
•Ability to read, listens, and communicates effectively in English, both verbally and in writing.
•Ability to access and accurately input information using a moderately complex computer system.
•Hearing and visual ability to observe and detect signs of emergency situations.

PHYSICAL DEMANDS
•Ability to stand and move throughout front office and continuously performs essential job functions.
•Stand 95% of shift
•Lifting up to 25 pounds maximum.
•Occasional twisting, bending, stooping, reaching, standing, walking.
•Frequent talking, hearing, seeing and smiling.

Benefits

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Room Discounts
  • Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Other details
  • Pay Type Hourly


Apply Now