Scottsdale Front Desk Hospitality Professional
7 days ago
Hyatt House Scottsdale is seeking a highly skilled and experienced Front Desk Agent to join our guest services team.
SalaryThe estimated annual salary for this position is between $40,000 - $60,000, depending on experience.
Job DescriptionWe are looking for a passionate and customer-focused individual who can provide exceptional service to our guests. As a Front Desk Agent, you will be responsible for welcoming guests, managing their account information, and ensuring they have everything they need for an exceptional stay.
Key Responsibilities:- Handle customer complaints in a professional and courteous manner
- Answer incoming calls and respond to guest inquiries regarding room bookings, rates, amenities, available rooms, rewards programs, and special requests
- Greet, check-in, and check-out guests, distribute keys and room assignments, and record credit card information
- Communicate with housekeeping to ensure guest rooms are ready
- Perform regular bookkeeping duties to ensure hotel guest information is current and accurate
To be successful in this role, you will need:
- Excellent time management, organizational, customer service, and interpersonal skills
- A minimum of one year of experience in the hospitality industry, preferably as a Front Desk Agent or similar position
- A high school diploma, GED, or equivalent education
- Previous experience or working knowledge of Microsoft Office and reservation management systems
- Comfortable taking telephone calls and mitigating stressful situations
Located in charming Old Town Scottsdale, Hyatt House is your ideal weekend getaway or extended-stay hotel where business travelers and family can have a fun vacation and stay productive. Our hotel offers a range of amenities, including complimentary breakfast, a heated pool and hot tub, a 24-hour fitness center, and a courtyard equipped with a grilling area and outdoor seating.
You'll enjoy stunning views, easy access to hiking trails, and premier shopping at Fashion Square Mall. Join our dynamic team and discover why Hyatt House Scottsdale is the perfect place to work and play.
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