Service Coordinator

2 weeks ago


Halethorpe, United States Sciens Building Solutions Full time
THE POSITION IN A NUTSHELL

Sciens Building Solutions seeks a Service Coordinator responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company image. TheService Coordinator will perform scheduling of preventative maintenance inspections and emergency calls. This person will field customer calls, analyze issues, evaluate the situation and determine how best to handle.

WHAT YOU'LL BE DOING (and doing well)

  • Schedule preventative maintenance inspections and emergency calls. Utilize dispatch board to update and maintain all schedules for on time service while maintaining zero backlogs.
  • Answer calls from customers. If needed, dispatch the proper technicians to handle any emergencies as required. Follow through to ensure resolution of all situations.
  • Generate/monitor Service department's internal and external correspondence regarding service technicians. This includes analyzing completed work orders for accuracy, and ensuring they are correct, complete and on time.
  • Perform accurate pricing of labor and/or materials as dictated by the contract for that particular customer.
  • Prepare subcontract work order for invoicing, including test reports, deficiencies and quotes.
  • Track and/or quote deficiencies.
  • Update and maintain all customer information in all databases, including but not limited to: Service department inspection dates, contract information, new customers/sites and updated customer names and addresses.
  • Dispatch appropriate technician(s) based on skill set required for each site or project.
  • Issue tools from service cage.
  • Generate/maintain schedules on a daily/weekly/monthly. Field trouble calls, PM inspections, on-call schedule, vacation schedule, and subcontractor schedule.
  • Prepare and process work orders and invoices, when applicable; acquire purchase orders where customer requires.
  • Display effective communication with customers; promptly follow up on customer inquiries, tracking special needs requests, reports and copies as needed.
  • Material requisition: prepare and process accurate purchase requisitions for purchasing.
  • Complete service contract cancellation form(s) and submit with back up for processing.
  • Coordinate customers' service requirements with other appropriate departments, as necessary, to ensure effective customer service.
  • Provide accurate information to Accounting to ensure one-day billing processing.
WHAT WE LIKE ABOUT YOU
  • High school diploma or equivalent.
  • Two to five years of experience in customer service.
  • Strong organizational skills.
  • Ability to multi-task, manage self and team.
  • Remain calm under pressure.
  • Possess sound decision-making skills and practiceal judgment priorities.
  • Ability to encourage and motivate people with positive attitude.
  • Interest in helping and working with customers.
  • Computer literate: Working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint.
WHAT WE'RE BRINGING TO THE TABLE
  • Competitive salary based on qualifications.
  • Paid time off plan and holidays.
  • 401(k) matching.
  • Short term and long-term disability.
  • Medical, dental, and vision plans with options.
  • Life insurance.
  • Professional career development opportunities.

  • Service Coordinator

    6 days ago


    Halethorpe, United States Atlantic Biomedical Full time

    Job DescriptionJob DescriptionJob Summary: The mission of the Service Coordinator is to support the daily business activities of Atlantic Biomedical.  This is achieved through cross-team collaboration across business units and by working directly with our clients and field technicians.Duties and Responsibilities:Provide outstanding customer service in a...


  • Halethorpe, United States Habitat For Humanity Of The Full time

    Job DescriptionJob DescriptionThis is an AmeriCorps National Position:The Habitat for Humanity of the Chesapeake Host site is in Baltimore, MD Supervisor of Program at HFHC: Kristen ChappelleImmediate Supervisor: Brandon JeromeLength of Service: 10.5 monthsCompensation: Living AllowanceVolunteer Services CoordinatorThe volunteer services coordinator helps...


  • Halethorpe, United States Habitat For Humanity Of The Full time

    Job DescriptionJob DescriptionJob PurposeThe Director of Homeowner Services directs the integrity, development and efficiency of the Habitat for Humanity of the Chesapeake’s (HFHC) homeownership program and continued services to Habitat homeowners. The role is responsible for monitoring the progress of the particular needs of the Homeowner Services...

  • MDS Coordinator

    1 week ago


    Halethorpe, United States Franklin Woods Center - Baltimore, MD Full time

    Benefits Nursing Student Loan Debt Repayment and Tuition Assistance Variable compensation plans Tuition, Travel, and Wireless Service Discounts Employee Assistance Program to support mental health Employee Foundation to assist financially with unforeseen hardships Diverse, Equitable, and Inclusive (DEI) workplace with DEI committee. DEI is a part of our...

  • MDS Coordinator/RN

    1 week ago


    Halethorpe, United States Franklin Woods Center - Baltimore, MD Full time

    Benefits*Nursing Student Loan Debt Repayment and Tuition Assistance*Variable compensation plans*Tuition, Travel, and Wireless Service Discounts*Employee Assistance Program to support mental health*Employee Foundation to assist financially with unforeseen hardships*Diverse, Equitable, and Inclusive (DEI) workplace with DEI committee. DEI is a part of our...

  • Sales Coordinator

    4 days ago


    Halethorpe, United States National Tank & Equipment Full time

    Job DescriptionJob DescriptionPRIMARY FUNCTION:The Sales Coordinator position gives support and coordination to the client in all rental equipment needs. This position ensures that all rental related functions of the branch are conducted in an efficient, accurate, and timely manner. This role provides a great opportunity to learn all aspects of the business...


  • Halethorpe, United States Lumina Solar Full time

    About Lumina Solar: Lumina Solar Inc. is the top-rated solar company in the Mid-Atlantic and one of the fastest growing. We provide reliable solutions that produce clean energy, reduce costs, give back control, and benefit the environment. Our team works hard to light the way to a brighter, more sustainable future. We've built our company around...


  • Halethorpe, United States Lumina Solar Inc Full time

    Job DescriptionJob DescriptionAbout Lumina Solar:Lumina Solar Inc. is the top-rated solar company in the Mid-Atlantic and one of the fastest growing. We provide reliable solutions that produce clean energy, reduce costs, give back control, and benefit the environment. Our team works hard to light the way to a brighter, more sustainable future.We’ve built...


  • Halethorpe, United States Lumina Solar Inc Full time

    **About Lumina Solar**: Lumina Solar Inc. is the top-rated solar company in the Mid-Atlantic and one of the fastest growing. We provide reliable solutions that produce clean energy, reduce costs, give back control, and benefit the environment. Our team works hard to light the way to a brighter, more sustainable future. We’ve built our company around...


  • Halethorpe, United States Lumina Solar Inc Full time

    Job DescriptionJob DescriptionAbout Lumina Solar:Lumina Solar Inc. is the top-rated solar company in the Mid-Atlantic and one of the fastest growing. We provide reliable solutions that produce clean energy, reduce costs, give back control, and benefit the environment. Our team works hard to light the way to a brighter, more sustainable future.We’ve built...


  • Halethorpe, United States Lumina Solar Inc Full time

    Job DescriptionJob DescriptionAbout Lumina Solar:Lumina Solar Inc. is the top-rated solar company in the Mid-Atlantic and one of the fastest growing. We provide reliable solutions that produce clean energy, reduce costs, give back control, and benefit the environment. Our team works hard to light the way to a brighter, more sustainable future.We’ve built...

  • Admin Assistant

    1 month ago


    Halethorpe, United States Cowan Systems and Cowan Management Full time

    Job DescriptionJob DescriptionJOB OBJECTIVE: The Travel & Orientation Coordinator is responsible for executing a smooth transition for new employees from previous job to Cowan Systems. Streamlining the onboarding process to ensure the employee has completed all necessary documentation prior to orientation and communicating with the Recruiting and Operations...


  • Halethorpe, United States SERVPRO of Catonsville Full time

    Job DescriptionJob DescriptionSERVPRO of Catonsville is hiring a Restoration Supervisor!BenefitsSERVPRO of Catonsville offers:Competitive compensationSuperior benefitsCareer progressionProfessional developmentAnd more!As the front-line representative of the SERVPRO brand, the Restoration Crew chief demonstrates the companys Here to Help commitment to...


  • Halethorpe, United States Veteran Wood Creations Full time

    Job DescriptionJob DescriptionVeteran Wood Creations Inc. is a rapidly growing commercial and residential architectural millwork company which fabricates cabinets, both laminate and solid surface counter-tops, reception desks, wall panels and custom architectural millwork.As a Project Manager, you ensure that each project is executed seamlessly, on time, and...


  • Halethorpe, United States Alpha Corporation Full time

    Job DescriptionJob DescriptionAlpha Corporation established in 1979, is a full-service woman-owned firm, providing civil, and structural engineering, program and construction management, project controls, and technology services for various building types, transportation, and heavy infrastructure projects. We provide services to a broad spectrum of clients,...


  • Halethorpe, United States Prime AE Group Full time

    PRIME AE Group, Inc. (www.primeeng.com), a multi-faceted and rapidly growing architectural and engineering firm with 19 office locations and over 475 employees throughout the Midwest, Mid-Atlantic, and Southeast and Northeast areas, is seeking a Team Leader and Project Manage r for our Building Envelope Team. This role can be housed in our Pensacola or...


  • Halethorpe, United States Kaiser Permanente Full time

    This position is eligible for a $10,000 sign on bonus! Job Summary: We are seeking a Licensed Psychologist to be an integral part of a comprehensive pain management program focused on improving biopsychosocial functioning and restoration as related to the management of chronic and acute pain. Role includes working with multidisciplinary team members,...


  • Halethorpe, United States Aramark Full time

    **Responsibilities**: ? Maintains focus towards company policies, procedures, and objectives. ? Maintains all reports on projects ? Create projects quotes and tracks them ? Manages and maintains equipment requirements ? Create, maintain, and approve site Material Request Forms (MRFs) At Aramark, developing new skills and doing what it takes to get the job...


  • Halethorpe, United States Alpha Corporation Full time

    Job DescriptionJob DescriptionAlpha Corporation established in 1979, is a full-service woman-owned firm, providing civil, and structural engineering, program and construction management, project controls, and technology services for various building types, transportation, and heavy infrastructure projects. We provide services to a broad spectrum of clients,...


  • Halethorpe, United States Associated Catholic Charities Full time

    Sign-On Bonus: $2,000 Catholic Charities is a non-profit organization with a diverse workforce of over 2000 employees of all faiths, ages and ethnicities who help to improve the lives of those we serve. We are the largest private provider of human services in Maryland operating over 80 programs throughout Maryland, serving children and families, people...