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Retail Service Executive

4 months ago

Newark, United States NielsenIQ Full time

**Retail Service Executive**

* Newark, NJ, USA

* Employees can work remotely

* Full-time

* Career Site Team: Brandbank

**Company Description**

**Nielsen Brandbank**:

**About Nielsen Brandbank**

With over 20 years experience and operating in 16 countries, Nielsen Brandbank is the content partner to brands, retailers, and wholesalers across the globe, creating a rich online shopping experience, while minimizing the cost and complexity for the industry. We are embedded within the global NielsenIQ brand, leveraging over 100 years of consumer intelligence, and continuing to strive for perfection in the ever-changing and demanding world of global eCommerce.

**NielsenIQ** (*Brandbank's Parent Company*)

**Job Description**

**Retail Service Executive** client:

**Location**: Remote, but must be based in the **Newark, NJ** or **Princeton, NJ** area

**Reference ID**: REF14191K

**About this job**

Seeking Recent Grads

You will work as part of the Retail Services Team, providing a first-class customer experience to our retailer base. Your time will be spent interacting daily with your National Account Manager and retailer contacts, as well as interacting with key departments internally, including Supplier Sales and the wider business.

Your priority will be managing our Private Brands project with Wakefern, but you will have additional reporting and client engagement responsibilities to support the National Account Manager for this account, . You will lead regular client touchpoints to review Brandbank deliverables and become a Subject Matter Expert to support Wakefern both day to day and strategically.

You will be expected to achieve a high level of Customer Satisfaction and contribute to the overall growth of your retail accounts by supporting your National Account Manager.

**Responsibilities**

* Taking on Project Management responsibility for our pre-agreed Private Brands activity with Wakefern. This includes, but is not limited to; obtaining go get lists of products from Wakefern, obtaining required product files and / or physical samples for the required products, managing throughput and delivery with our operations team, and providing regular reporting and client updates on project progress

* Manage with full autonomy, retailer services tasks related to specific products/services and all our core products and services via Live Chat, email, phone and/or face to face.

* Responsible for delivering first class service levels with contacts at all levels within your customer base, aiming to resolve all queries on the first contact.

* Building and maintaining strong, long-lasting customer relationships and develop a trusted advisor partnership with key customer stakeholders, across all relevant divisions and departments.

* General query resolution and ensuring that any significant issues are escalated internally through the appropriate channels in a timely manner as and when necessary.

* Supporting retailer launches and projects through range management, ensuring that new products are ready for launch when required

* Setting up new users in our Product Library platform and running through the full-service capabilities to ensure the new user understands its full functionality.

* Working closely with the National Account Manager to identify and achieve objectives (revenue or otherwise).

* The incumbent will be expected to be open to going to the client site as needed (in New Jersey)

**A little bit about you**

You enjoy working with clients, building on relationships and are capable of hands-on problem-solving; can analyze processes to generate ideas and solutions and an articulate and a confident communicator at all levels, with the ability to work independently and as part of a team.

**Qualifications**

* Experience in managing account/client relationships, or other relevant experience.

* Experience in delivering client-focused solutions based on customer needs.

* Excellent written and spoken English.

* Highly organized with good time management skills and a logical approach, and the ability to prioritize workload.

* Manage multiple tasks simultaneously, delivering against set milestones/deadlines and working under pressure.

* Enthusiastic, hardworking, and adaptable, with good attention to detail.

* Good knowledge levels of Microsoft packages

**About NielsenIQ**

Were in tune with what the world is buying. If you can think of it, were measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of whats happening now and whats coming next for our clients. Todays data is tomorrows marketplace revelation.

We like to be in the middle of the action. Thats why you can find us at work in over 90 countries. From global industry leaders to small businesses, consumer goods manufacturers to retailers, we work with them all. Were bringing in data 24/7 and the possibilities are endless.

Become part of NielsenIQ at: .

**Additional Information**

All your information will be kept confidential according to EEO guidelines.

**About NielsenIQ**

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand whats happening now, whats happening next, and how to best act on this knowledge. We like to be in the middle of the action. Thats why you can find us at work in over 90 countries, covering more than 90% of the worlds population. For more information, visit **.**

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Retail Service Executive

* Newark, NJ, USA

* Full-time