IT Support Engineer FULL TIME Position REMOTE
3 weeks ago
Job Description
Job Description
We are seeking an IT Support Engineer working full time in a REMOTE position to join our team You will resolve computer-related issues for our clients. This being a remote position, the person will work primarily from home and will also need to go onsite to a client's office as needed for hands on work.
Responsibilities:
Provide technical assistance with computer hardware, software, networking, cloud, & security
Resolve issues for clients via phone, in person, or electronically
Recommend hardware, software, and other IT improvements
Track customer issues and resolutions
Qualifications:
Previous experience in IT, customer service, or related fields (3 years preferred)
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Expectations for this position
Dedication to customer satisfaction and getting it right the first time
Strong learning aptitude and ability to learn new technologies independently
Ability to manage multiple priorities, commitments, and projects
Self-motivated, guided, directed, and passionate
Ability to deliver without being asked more than once for a given task
Must have excellent organizational and time management skills
Positive attitude towards change and ability to adapt
Excellent interpersonal skills with the ability to work in a team environment
Competence to interact with all levels of management as well vendors and customers
Experience working in a consulting environment preferred
The fine print:
Must have valid driver’s license and reliable transportation for occasional work offsite. Background checks, pre-employment aptitude, skills and personality testing are a mandatory part of the recruitment process.
Company Description Headquartered in Corona, California, Onsite Computing, Inc./OSC has been providing on-premise and cloud-related services to progressive companies nationwide since 2001. OSC is a digital transformation expert company focused on Cloud Computing, Security, Compliance, and Software as a Service. We specialize in migrating and managing IT services for customers looking to get the most from their IT investments.
Company Description
Headquartered in Corona, California, Onsite Computing, Inc./OSC has been providing on-premise and cloud-related services to progressive companies nationwide since 2001. OSC is a digital transformation expert company focused on Cloud Computing, Security, Compliance, and Software as a Service.
We specialize in migrating and managing IT services for customers looking to get the most from their IT investments.
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