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Front Desk Night Auditor

4 months ago

Charlotte, United States Hyatt Centric SouthPark Charlotte Full time
Description

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you'll love, please start your application today

Responsibilities

•Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
•Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages
•Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
•Complete additional bookkeeping, administrative, and accounting procedures as requested
•Make sure every hotel guest has a pleasant stay

Qualifications

•Excellent customer service and communication skills are required
•Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
•Must be computer proficient; experience with accounting or reservation software is a bonus
•Requires a flexible schedule that allows for overnight shift hours
•Some college is preferred but a high school diploma or equivalent is required