Guest Services Receptionist

1 week ago


Burlington, United States JLL Full time

What this job involves -

The Experience Services Receptionist is responsible for the delivery of amazing client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.

Your day to day:
Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, andoffice orientations
Engage visitors, employees, and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
Act as a central point of contact, providing information and wayfinding for the campus, services, and activities
Actively monitor and maintain the front desk, lobby, and common areas to ensure an environment that is safe, clean, organized, and reflects brand standards
Execute the badging process for employees, visitors, and third-party providers
Implement and monitor standards of service to meet and exceed expectations
Process mail, incoming and outgoing along with other deliveries.
Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environment
Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns, and to ensure operations without incident
Create work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systems
Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client's operations occur
Perform ad hoc assignments and administrative support for seamless and timely delivery of services
Implement and monitor standards of service to meet and exceed expectations
Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services

Sound like you? To apply you need:
Minimum 1- 2 years of previous customer service, security, or hospitality-related experience
People Person: The best part of serving others is creating experiences for them that go beyond the expected
Flexibility and positive attitude in managing shifting daily priorities
Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required
Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
Working knowledge of a range of information technology tools and platforms
Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
Working knowledge in a range of information technology tools and platforms
Ability to perform minimal physical activity such as carrying small packages.



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