Agent Front Desk
2 months ago
Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Key Accountabilities Be the warm welcome that kicks off a memorable guest experience. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Handle cash and credit transactions. Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. Take pride in your appearance and place as a brand ambassador. Always know what events and activities are on the day's schedule. Jump into other ad-hoc duties when your colleagues need your help. Key Skills & Experiences Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to. Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories. Fluency in the local language - extra language skills would be great, but not essential. Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers Flexibility - night, weekend and holiday shifts are all part of the job. You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. Experience - ideally you'll have spent at least one year in a front desk or guest service position. Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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Front Desk Agent
2 months ago
Nashville, United States Aimbridge Hospitality Full timeAvailability for all shifts, including occasional night audit needed$17.50-$19.50 /hr Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon Front Desk, Agent, Hospitality, Operations, Hotel, Reservations
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Front Desk Agent
2 months ago
Nashville, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Holston House Nashville [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...
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Front Desk Agent
2 weeks ago
Nashville, United States Courtyard by Marriott Full timeCourtyard by Marriott - JobID: 5594189CCD6CF80CF933DBB72EE4BA9C [Guest Service / Concierge] As a Front Desk Agent at Courtyard by Marriott, you'll: Greet guests warmly and provide exceptional customer service; Check guests in and out efficiently, ensuring accuracy of information; Handle guest inquiries and resolve complaints promptly and professionally;...
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Front Desk Agent
4 weeks ago
Nashville, Tennessee, United States Nashville Hospitality Concepts Full timeJob DescriptionJob SummaryWe are seeking a highly skilled and experienced Front Desk Agent to join our team at Nashville Hospitality Concepts. As a Front Desk Agent, you will be responsible for providing exceptional customer service, ensuring smooth front office operations, and maintaining a positive and professional environment.Key ResponsibilitiesProvide...
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Front Desk Agent
6 months ago
Nashville, United States Residence Inn Nashville Green Hills Full timeChecking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to...
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Front Desk Agent
1 month ago
Nashville, United States Loews Hotel & Resorts Full timeWelcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests. Obtain necessary credit and payment information from guests. Provide check cashing and foreign currency co Front Desk, Agent, Hotel, Skills
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Front Desk Agent
4 months ago
Nashville, United States Opus Communities LLC Full timeJob Description - Front Desk Agent Position Description This position is responsible for providing excellent customer service to hotel guests, checking them in and out, and managing their reservations. You will be the first point of contact for guests, and your primary goal will be to ensure their satisfaction and comfort during their stay. This position...
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Front Desk Agent
7 months ago
Nashville, United States Marriott Hotels & Resorts Full timeOur jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Front Desk, Agent, Guest Experience, Hotel
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Front Desk Agent
2 weeks ago
Nashville, United States Residence Inn by Marriott Full timeResidence Inn by Marriott - JobID: AC8FCF9530BFD33C68C6CACD7BDFC125 [Guest Service / Concierge] As a Front Desk Agent at Residence Inn by Marriott, you'll: Greet and assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving complaints; Maintain accurate records of guest information and...
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Hotel Front Desk Agent
4 months ago
Nashville, United States Fairlane Hotel Full timeDescription We are searching for an enthusiastic, service-focused Hotel Front Desk Agent to join our guest services team. You'll provide a warm welcome and fond farewell to every guest that enters and exits the hotel, During your shift you will manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every...
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Front Desk Agent
4 weeks ago
Nashville, Tennessee, United States Aimbridge Hospitality Full timeJob SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth check-in and check-out experience. You will be the first point of contact for guests, and your friendly and welcoming demeanor will set the tone for their stay.Key Responsibilities:Register...
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Front Desk Representative
4 weeks ago
Nashville, Tennessee, United States Schulte Companies Full timeFront Desk Agent Role at Schulte CompaniesAs a Front Desk Agent at Schulte Companies, you will be responsible for providing exceptional guest service and ensuring a smooth check-in experience. Key responsibilities include greeting guests, answering phone calls, handling cash and credit transactions, and providing information about hotel amenities and local...
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Front Desk Agent and Night Auditor
4 weeks ago
Nashville, Tennessee, United States Aimbridge Hospitality Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent and Night Auditor to join our team at Aimbridge Hospitality. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless guest experience.Key Responsibilities:Register guests,...
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Front Desk Representative
4 weeks ago
Nashville, Tennessee, United States Aimbridge Hospitality Full timeFront Desk Agent Role at Aimbridge HospitalityAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for:Greeting and Welcoming GuestsMaintaining the Telephone SwitchboardHandling Guest Inquiries and RequestsProcessing Check-Ins and Check-OutsDelivering Excellent Guest ServiceKey...
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Front Desk Representative
4 weeks ago
Nashville, Tennessee, United States HYATT Hotels Full timeJob Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HYATT Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities: Greet and register guests in a friendly and...
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PT - Front Desk Agent - Holiday Inn Express Airport
2 months ago
Nashville, United States Schulte Companies Full timeSchulte Companies - 1111 Airport Center Dr [Guest Service / Concierge] As a Front Desk Agent at Schulte Companies, you'll: Greet guests and check them in; Answer phone calls and make reservations; Handle cash and credit card transactions; Provide information about hotel amenities and local attractions; Maintain a clean and organized front desk area; Assist...
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Senior Front Desk Hospitality Agent
2 months ago
Nashville, United States Sonder Holdings, Inc. Full timeSonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need...
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Front Desk Agent
3 months ago
Nashville, United States Hampton Elliston Place Full timeJob Summary: $18.00 per hour Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing...
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Front Desk Representative
3 weeks ago
Nashville, Tennessee, United States Marriott Full timeJob SummaryWe are seeking a skilled and enthusiastic Front Desk Agent to join our team at Gaylord Opryland Resort & Convention Center. As a Front Desk Agent, you will be responsible for providing exceptional guest service, processing operational needs, and addressing guest requests in a timely and professional manner.Key ResponsibilitiesDeliver a wide range...
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Front Desk Agent
2 months ago
Nashville, United States Courtyard Nashville Green Hills Full timeJob Summary: Availability for all shifts, including occasional night audit needed $17.50-$19.50 /hr Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and...