Warranty Manager

2 months ago

Bristol, United States Spartan Staffing Solutions Full time

Spartan Staffing Solutions has partnered with a leader in Material Handling Equipment sales and rental. Together we are in search of a Warranty Manager to join their team in Bristol PA

SUMMARY

Manages and directs warranty administration for Company including the processing of warranty claims via computer and dealing with Hyundai and other manufactures that company represents. Has discretion to decide the dollar amount of a warranty claim and to compromise and settle such claims with suppliers. Has discretion to write off claims considered uncollectible and to determine eligibility for warranty recovery. Must possess good judgment and ability to negotiate. Strong computer skills including NAV and various manufacturer programs required. Technical skills and background are extremely helpful.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Analyze and edit warranty requirements in accordance with specifications acceptable with the manufacture, factory and company.
Process claims received from all company branches for completeness and conciseness of warranty claims. Report to Management on the status of warranty claims in general and any changes needed to improve the process.

Assemble information from offices in relationship to the processing of description, labor and parts under
the warranty agreements.

Monitor of labor so the job description and rates will match the best possible return for claims to enhance profitability and retain cost controls.

Knowledge of the mechanics of internal combustion and electric trucks, and basics of construction equipment.

Apply technical knowledge to estimate an assure the quality and cost controls for proper payable and
receivable billings on orders.

Essential understanding of warranty process and requirements therein manufacturers.

Ensure that the required information is input into the computer system and provided to manufacturers.

Maintain records of all warranty issues and update as necessary.

COMPENSATION

  • Competitive salary
  • Company Incentives Program
  • Health Insurance
  • Dental and Vision Coverage
  • Paid vacation/Time Off
  • 401k

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