Lead Customer Service Management Specialist

4 months ago

San Diego, United States General Electric Company Full time

**Lead Customer Service Management Specialist**

GE Aviation Aviation Edison Works category Services Mid-Career 01/13/2022 R3618979 Relocation Available: Relocation Assistance:Yes California United States of America 8600 Boyington Rd, PO Box 45677, San Diego, CA 92145, United States of America location 8600 Boyington Rd, PO Box 45677, San Diego, CA 92145, United States of America JOB DESCRIPTION ********Job Description Summary********

The Military Field Service Representative will provide on-site support to MALS-11 I & O levels at MCAS Miramar San Diego CA, in the operation, troubleshooting, management, repair, installation, and maintenance of their F404 propulsion system products. In this role you will also act as a liaison between the GE factory and the customer.****Job Description****

**Roles and Responsibilities**

* Provide interpretation of data and technical instructions

* Provide technical assistance in the identification of and instructions on the use of special tools and handling equipment

* Recommend and develop local informal training programs in support of maintenance and troubleshooting tasks

* Review reported malfunctions and assist with fault analysis

* Provide technical assistance and support to resolve maintenance problems

* Review effectiveness of maintenance actions to identify training needs and improve maintenance practices

* Assist customer with logistics tasks including work scope reviews, maintenance scheduling, data recording and hardware tracking / availability

* Apply Six Sigma analytical tools to assist the customer with root cause analysis, issue resolution and trend analysis

* Demonstrate best methods of disassembling, repairing, and assembling engines and engine components

* Serve as liaison between customer and factory personnel related to maintenance, logistical and operational tasks

**Required Qualifications**

* Bachelor's Degree from an accredited college or university (or an existing Military Field Service Representative with a High School Diploma / GED and a minimum of 4 years of experience in a field service / maintenance position as a Military Field Service Representative)

* Minimum of 3 years of field maintenance, modification, repair, or testing experience on the F404 Propulsion System products

**Eligibility Requirements**

* Ability and willingness to travel as required

* Ability and willingness to obtain and maintain a U.S. Government Secret Clearance

* Ability and willingness to relocate to domestic or international locations to support the needs of the business

**Desired Characteristics**

* Strong customer interaction and communication skills

* Strong interpersonal and leadership skills

* Proven analytical and quality improvement ability

* Demonstrated proficiency in repair troubleshooting, shop operations and testing of assigned programs / hardware

* Able to work with and make formal presentations to all levels of maintenance, engineering and management

* Project management experience

* Demonstrated ability to lead and influence GE customers and peers

* Possess knowledge of the learning process and how to transfer technical knowledge to less qualified personnel including the ability to express thoughts in both oral and written communications

* Possess the ability to work independently, without technical guidance and to perform all required work tasks

* Possess a high degree of tact, diplomacy and ability to work and cooperate harmoniously with customer personnel

**Note**:

**To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years experience required for any role based within the USA.** **For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.**

*This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.*

********Additional Information********

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.

**Relocation Assistance Provided:** Yes

How would you rate your experience popup

  • Lead Customer Service Management Specialist

    3 weeks ago

    San Diego, California, United States General Electric Company Full time

    Job Title: Lead Customer Service Management SpecialistJob Summary:The Lead Customer Service Management Specialist will provide on-site support to customers in the operation, troubleshooting, management, repair, installation, and maintenance of their products. In this role, you will also act as a liaison between the company and the customer.Key...

  • Lead Customer Service Management Specialist

    6 hours ago

    San Diego, California, United States General Electric Company Full time

    Job Title: Lead Customer Service Management SpecialistJob Summary:We are seeking a highly skilled Lead Customer Service Management Specialist to join our team at General Electric Company. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide...

  • ID Card Specialist Lead

    3 weeks ago

    San Diego, California, United States Magellan Health Full time

    Job SummaryWe are seeking a highly skilled ID Card Specialist Lead to join our team at Magellan Health. As a key member of our team, you will be responsible for providing exceptional customer service and support to military personnel and their families.Key ResponsibilitiesCustomer Service Expertise: Provide professional and courteous service to customers,...

  • ID Card Specialist Lead

    3 weeks ago

    San Diego, California, United States Magellan Health Full time

    Job SummaryWe are seeking a highly skilled ID Card Specialist Lead to join our team at Magellan Health. As a key member of our team, you will be responsible for providing exceptional customer service and support to military personnel and their families.Key ResponsibilitiesCustomer Service Expertise: Provide professional and courteous service to customers,...

  • HVAC Maintenance Technician

    4 weeks ago

    San Diego, California, United States Air Service Specialist Full time

    Job OverviewWe are looking for a skilled HVAC Maintenance Technician to provide exceptional service in maintaining and repairing heating, ventilation, and air conditioning systems for both residential and commercial clients.Key Responsibilities:Diagnose and fix a variety of HVAC systems and componentsConduct regular preventative maintenance to ensure optimal...

  • Service Technician

    5 months ago

    San Diego, United States Air Service Specialist Full time

    Job DescriptionJob DescriptionWe are seeking a Service Technician to join our team! You will maintain, service, and repair residential and commercial HVAC systems.Responsibilities:Troubleshoot and repair a wide range of HVAC equipmentPerform routine preventative maintenance Respond to work order requests in a timely fashion Adhere to all safety policies...

  • Customer Service Representative

    2 weeks ago

    San Jose, California, United States Motor Home Specialist Full time

    Job SummaryWe are seeking a highly organized and customer-focused Customer Service Representative to join our team at Motor Home Specialist. As a key member of our service center, you will be responsible for providing exceptional customer service, managing the front desk, and ensuring a seamless experience for our clients.Key ResponsibilitiesManage the front...

  • Customer Service Lead

    2 weeks ago

    San Diego, California, United States Circle K Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, managing store operations, and leading a team of employees to achieve sales goals and...

  • Customer Service Agent Specialist

    7 days ago

    San Antonio, Texas, United States QTC Management Full time

    Job Summary:We are seeking a highly skilled Customer Service Agent Specialist to join our team at QTC Management Inc. As a key member of our organization, you will be responsible for providing exceptional customer service to military service members and representatives.Key Responsibilities:Answer and process calls and electronic correspondence from military...

  • Lead Marketing Audit Specialist

    21 hours ago

    San Diego, California, United States Midland Credit Management Full time

    Job Title: Lead Marketing Audit SpecialistWe are seeking a highly skilled Lead Marketing Audit Specialist to join our team at Midland Credit Management. As a key member of our Marketing team, you will be responsible for managing the end-to-end audit response program, analyzing internal and external audit requests, and developing effective response...

  • Customer Service Representative

    2 weeks ago

    San Diego, California, United States TireHub LLC Full time

    {"Job Title": "Customer Service Specialist", "Job Description": "Customer Service SpecialistAt TireHub LLC, we're seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service through inbound and outbound calls, ensuring that our...

  • Customer Service/Reprographics Specialist

    3 weeks ago

    San Diego, California, United States ABC Imaging Full time

    **Job Summary**ABC Imaging is a leading provider of printing, media, and technology solutions. As a Customer Service/Reprographics Specialist, you will play a critical role in ensuring the smooth operation of our production processes.**Key Responsibilities**Scans, copy jobs in accordance with instructions on ABC ticket.Maintains and cleans all equipment on a...

  • Customer Service Specialist

    4 weeks ago

    San Diego, California, United States FlowerHire Full time

    Position Overview:Under general supervision, Customer Service Specialists in Retail provide guidance and education to each client regarding their individual cannabis needs. Customer Service Specialists assist every patient to ensure they receive the appropriate medication that will best address their specific health conditions. In adult-use markets, Customer...

  • Customer Service Lead

    7 days ago

    San Diego, California, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K is seeking a skilled and customer-focused Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example.Key Responsibilities:Provide prompt and courteous customer...

  • Customer Service Specialist

    4 weeks ago

    San Diego, California, United States Liberty Military Housing Full time

    Position Overview:Liberty Military Housing: Committed to Service ExcellenceAt Liberty Military Housing, we dedicate ourselves to serving military families by offering them well-maintained and comfortable homes within welcoming communities across the nation. Our team is composed of highly skilled professionals with diverse backgrounds in property management...

  • Customer Service Lead

    20 hours ago

    San Diego, California, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K Camino Ruiz is seeking a highly motivated and customer-focused Lead Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example to ensure a positive shopping experience...

  • Customer Service Specialist

    4 weeks ago

    San Diego, California, United States The Cannabist Full time

    Overview: As a Customer Service Specialist in our retail environment, you will play a crucial role in assisting clients seeking cannabis products. Your primary responsibility will be to ensure that each customer receives the right products tailored to their individual health needs. Additionally, you will be expected to provide exemplary service that reflects...

  • Customer Service Representative

    3 weeks ago

    San Antonio, Texas, United States QTC Management Full time

    Job Summary:We are seeking a highly skilled and compassionate Customer Service Representative to join our team at QTC Management. As a key member of our organization, you will be responsible for providing exceptional customer service to military service members and their families.Key Responsibilities:Provide customer service to military service members...

  • Customer Service Specialist

    3 days ago

    San Diego, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionCustomer Service Specialist in San Diego, CAAre you ready to make a significant impact in the lives of patients every day? LHH Recruitment Solutions is currently seeking dedicated and compassionate individuals for a rewarding customer service role within a prominent healthcare network. This is a temp-to-hire opportunity that...

  • Zone Customer Service Specialist

    1 month ago

    San Diego, United States Sherwin-Williams Full time

    This is position is essential to the success of our retail stores. ZONE Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the Customer Service Specialist, Customer Service, Specialist, Service