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Claims Customer Service

3 months ago

West Columbia, United States US Tech Solutions Full time

Job Title: Claims Customer Service

Location: Columbia SC 29229

Duration: 6+ Months

Job Description:

· Hours/Schedule: 40hr per week M-F with some Sat. Overtime.

· Contract only

· 6-8 weeks long-Training 8am-4:30pm M-F Schedule changes after training is complete.

· Workers will not all be working the same shift after training as we have staggered shifts, but their shift will be sometime between the hours of 8am-6pm. In-person/onsite

· No interviews

· Onsite ONLY

· Local Candidates ONLY

· Preferred Skills: Be able to use a computer-Navigate multiple systems-strong communication skills- Standard Office Equipment skills- Microsoft office. You will take on average 30 plus calls a day, assisting members with health questions.

· We do not want someone that’s had 3 different jobs in the last 9 months.

Responsibilities:

· Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.

· Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.

· Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.

· Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.

· Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.

· Assist with the training of new employees and cross training of coworkers.

Experience:

· 3 years-of customer service or call center experience.

Skills:

· Excellent verbal and written communication skills.

· Strong human relations and organizational skills.

· Ability to handle high stress situations.

· Good judgment skills.

· Strong customer service skills.

· Ability to learn and operate multiple computer systems effectively and efficiently.

Education:

· High School Diploma or equivalent Required