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Field Service Engineer

5 months ago

Boston, United States 908 Devices Full time

908 Devices Inc. (NASDAQ: MASS)is revolutionizing chemical and biochemical analysis with its innovative suite of purpose-built handheld and desktop devices, addressing critical-to-life applications. The Company's devices are used at the point of need to interrogate unknown and invisible materials and provide quick, actionable answers to directly address some of the most critical problems in life sciences research, pharma/biopharma, forensics and adjacent markets.

908 Devices is headquartered in Boston, MA, near the Seaport, with offices in Connecticut, North Carolina and Germany, and a growing population of remote staff worldwide.

Position Summary:

We are looking for a Field Service Engineer to support our growing innovative Life Science and Bioprocessing platforms (including but not limited to REBEL, ZipChip, MAVERICK and MAVEN). The successful candidate willprovide on-site and remote customer assistance, including product installation, training, and email/phone support. With the rest of the Customer Service and Quality Engineering (CSQE) team, you will ensure that each customer receives premier support along their journey with our products. You will regularly interact with our commercial field and internal teams to provide feedback on customer experiences and opportunities for the future development of the Life Science and Bioprocessing platforms.

The position will be field based out of the Mid-Atlantic region of the United States, with roughly 60% travel.

Key Responsibilities:

  • Perform product installations, training, and service at customer sites.
  • Provide post-sales customer support including troubleshooting and maintenance via email, phone, and other remote interactions.
  • Work with other service and technical staff to develop technical assistance and training documentation.
  • Communicate with the Field Applications and Sales teams to ensure that the service and support objectives for each customer are defined and met.
  • Interface with Product Development teams to relay customer experiences and on-the-ground intel to promote product growth.

Qualifications and Experience:

  • Excellent technical communication and interpersonal skills, and a professional demeanor
  • Excellent laboratory sample handling skills, including pipetting.
  • Prior experience installing, maintaining, or operating multifunction analytical analyzers, mass spectrometer, CE and/or LC systems, or analytical instruments of similar complexity.
  • Experience with biologically oriented systems would be advantageous (proteins, peptides, cell culture media)
  • Excellent electronic tool/communication awareness for SaaS products, MS Office, etc.
  • Ability to work independently with minimal supervision.
  • Bachelors degree in Chemistry, Biology, or a related field
  • A minimum of 2+ years in a service-oriented role would be advantageous.

Additional Information:

  • The preferred location for this position is New Jersey, Pennsylvania, Maryland.
  • The position within easy travelling distance of major biotech hubs within territory.
  • This role entails 60-75% travel.
  • Ability to work independently with minimal supervision.
  • Ability to lift and carry up to 50lbs.

We are proud to be a company changing the status quo in our industry. Join us and work with curious and innovative people, creative problem solvers, risk-takers, and dedicated colleagues as we reimagine the future of Mass Spec.

908 Devices does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.