Export Coordinator/Customer Service Specialist
1 week ago
Chemours is seeking an Export Coordinator/Customer
Service Specialist to join our growing team This position will be part of the sales function and report directly to the NA Fluoroproducts Customer Service Manager in our Wilmington, DE location. This is a highly visible, key role within the Company and the Thermal & Specialized Solutions (TSS) and Advanced Performance Materials (APM) customer support functions. The Export Coordinator role is responsible for overseeing the US sourced orders, including coordinating communications with regional CSRs/sales team, monitoring orders thru delivery to US ports, interacting with key supply chain resources in support of regional CSRs, and driving process improvements in the export process. This hybrid role is a key liaison with the customer and requires interactions with owners, sales, product managers and/or purchasing personnel (outside Chemours) and sales, supply chain, demand management, warehousing and logistics within the company. Supporting
Chemours SAP platform requires strong problem-solving abilities and communication skills to help improve Chemours business tool capabilities.As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.
**The responsibilities of the position include, but are not limited to, the following:**
* Monitor orders, shipments, and delivers outbound from their US sourcing locations.
* Monitors outbound shipments and troubleshoot day to day logistics issues on US leg of the shipment (working with logistics, warehouse, and freight forwarders)
* Manage the end-to-end Order-to-Cash process, including:
+ Process customer orders and return orders
+ Developing and managing customer relationships
+ Monitor orders through delivery
+ Work with Supply Chain and sites on orders
+ Initiate Customer complaint investigations as needed
+ Provide information to sales team based on customer input
* Participate and drive simplification initiatives that streamline work processes and improve customer experience
* Work on initiatives to improve Chemours business process/tools platform
**In order to be qualified for this role, you *must possess* the following:**
* Minimum of High School Diploma/GED equivalent. Bachelors Degree preferred.
* 2-3 years of experience in export coordinator role/sales/customer service-related field.
* Demonstrated ability to work with variety of IT tools, including SAP; Salesforce.com knowledge a plus
* Advanced skills in Microsoft Office suite
* Strong communication skills both through telecommunications and in person
* Works well in teams with an ability to interact at all levels of the organization
* Demonstrated ability to effectively manage multiple priorities in a dynamic fast-paced environment
* Strong oral, written and interpersonal skills
**The following skill sets are *preferred* by the business unit**:
* Experience in an export/import role OR customer service and have experience working in freight-forwarding/logistics
* Prior knowledge of SAP and Salesforce.com
* Demonstrated ability to drive the resolution of issues
* Demonstrated ability to deal with and effectively manage through changes
* Demonstrated ability to communicate effectively across different levels both internally and externally
* Strong Organization & Planning Skills
* Be able to work in a busy environment, effectively prioritizing workload
**Benefits:**
* Competitive Compensation
* Comprehensive Benefits Packages
* 401(k) Match
* Employee Stock Purchase Program
* Tuition Reimbursement
* Commuter Benefits
* Learning and Development Opportunities
* Strong Inclusion and Diversity Initiatives
* Company-paid Volunteer Days
**WERE CHEMOURS. A DIFFERENT KIND OF CHEMISTRY COMPANY.**
We are driven by our purpose to create a more colorful, capable, and cleaner world through the power of chemistry.
Built upon a 200-year-old legacy and a world-class product portfolio, we bring everyday convenience to virtually everything people touchin industries ranging from automotive, paints, and plastics to electronics, construction, energy, and telecommunications. We bring solutions that are better, safer, more reliable, and more sustainable, through the power of chemistry.
**OUR APPROACH**
We see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it. By taking a different approach to talent development, employee engagement, and culture, our goal is to empower employees to be their best selvesat Chemours and in life.
The ours in Chemours represents everyone who works here. Were thousands strong and
always looking for the best and brightest to join our team.
**OUR CULTURE**
Five fundamental, foundational values form the substructure of our culture as a multinational
corporation. They are core beliefs that guide and frame both our behaviors and our aspirations.
Our values are in part what differentiate us from others, making us uniquely Chemours.
They areCustomer Centered, Refreshing Simplicity, Collective Entrepreneurship,
Safety Obsession, and Unshakable Integrity. At Chemours, our values are where everything begins.
We were honored to be named a *Great Place to Work-Certified Company* for 2019-2020 our second consecutive year. We were also proud to receive a Gold Medallion Award from the U.S. Department of Labors HIRE VETS program in 2019.
*Chemours is an equal opportunity employer*
*Chemours is an E-Verify employer*
*Candidates must be able to perform all duties listed with or without accommodation*
*Immigration sponsorship (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status) is not currently available for this position*
At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say We Are Living Chemistry.
A new company. A new purpose. A new commitment to customers and chemistry. We are Chemours. And even more exciting is how our employees are committed to be catalysts for better. The word ours is in our name intentionally.
It is about our employees, our customers and our world. Our values are simple: We seek to put our customers first always. We encourage creativity and simplicity. We give you the ability to operate with the innovation and enthusiasm of an entrepreneur. We are obsessed with making our world safe and we do this all with unshakable integrity
doing what is right. See chemistry in a different way at Chemours.
**PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI, ETC.)**
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