Sea Logistics Customer Care Specialist
2 weeks ago
Sea Logistics team. Your Role As the Sea Logistics Customer Care Specialist, you are responsible for ensuring that our customers have a positive experience each time they engage with Kuehne+Nagel. Your team is responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers have all the necessary information, including systematic information, to be able to execute on our customer behalf. You will report to the Sea Logistics Customer Care Manager. Your Responsibilities
- Customer Care and Satisfaction: Proactive advice and consultancy, ensuring customer satisfaction
- Shipment management qualification and entry of customer orders into operational process
- Complaint management
- Support customer development and maintenance
- Close cooperation with branch and area management and Sea Logistics operations for an enhanced customer experience
- Profit maximization – avoid additional costs and expenses due to internal service failure
- Financial excellence and development
- Quotation management - qualification of customer inquiries, provide Kuehne+Nagel quotations and updates, set final selling price with individual adjustments within the given price band and following the national leeway in decision-making
- Bachelor's degree in supply chain management or similar field
- 3+ years of Sea Logistics Exports and Freight Forwarding experience.
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