Customer Service Representative

4 days ago

Raleigh, United States FastSigns Full time

Job Description:
Visual Communications Specialist

Also Known as: CSR, Customer Service Representative

POSITION DESCRIPTION

Responsible for sales activities from lead generation through the project management process. Develop and implement agreed upon Sales and Marketing Plan which will meet both personal and business goals of expanding customer base in the marketing area. Work with the center's management and support teams for the achievement of customer satisfaction and revenue generation, in line with company vision and values.

RESPONSIBILITIES

1. Serve as first point of contact for walk-in, email, Ecommerce and telephone customers.

2. Demonstrate the ability to carry on a business conversation with customers and decision makers.

3. Sell consultatively and make recommendations to prospects and clients using various products and the FASTSIGNS Selling Solution System.

4. Identify sales prospects and contact these using a "drill down" and "share of wallet" concept.

5. Develop and maintain a database of qualified leads through referrals, telephone canvassing, direct mail and email.

6. Follow up on new leads and referrals resulting from telephone, marketing and email activity.

7. Develop a complete understanding of pricing and proposal models.

8. Complete all paperwork and follow established center procedures from initiation through completion of a project (i.e., Work Order, credit approvals, POS entry, pre-payment collection, artwork approval, delinquent account collection, reporting).

9. Prepare estimates and establish/maintain estimate follow-up procedures.

10. Communicate with customers on order status and changes the production schedule.

11. Maintain an attractive retail environment (clean, organized and functional).

12. Support center franchise partner or center manager as needed with reports, close-out, invoices, follow up on open estimates and orders waiting for customer approval.

13. Perform market research, competitive shops and customer surveys.

14. Identify and resolve customer satisfaction issues.

15. Establish and maintain effective team relationships with all support departments.

16. Adhere to all company policies, procedures and business ethics codes.

17. Contact customers within 3-5 days or order pick-up/delivery to confirm customer satisfaction.

ADDITIONAL RESPONSIBILITIES

1. Participate in marketing events such as open house(s) and telemarketing programs.

2. Assist in collection of account receivables.

3. Coordinate shipping schedules and delivery of merchandise and services.

4. Learn basic production activities / help when needed and with tough deadlines.

WORKING CONDITIONS

Working conditions are normal for an office and a light manufacturing environment. Report to franchise partner or center manager.

We offer regular Monday - Friday hours

Monday - Thursday 8:00 - 4:30

Friday - 8:00 - 4:00

Paid Holidays

PTO (Personal Time Off)

We could offer a part-time position if we find the right person.

Email:

HR - Melissa McKnight

Compensation: $13.00 - $16.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

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