Customer Service Representative

2 days ago


Raleigh, United States Medix Full time
This is a fully onsite opportunity with a growing healthcare organization in Raleigh NC

Pay - 17 to 20 an hour based on prior experience

Shift: 7:45 am - 5pm M - F

Office is located in Raleigh NC 27609

Job Summary

The call center representative works directly with patients and physicians to provide customer service for patients via telephone interactions. The call center representative will gather patient information, and schedule appointments. Call center representatives may fill in at the front desk occasionally.

Duties and Responsibilities
  • Answer incoming calls and assist with inquiries
  • Schedule patient appointments
  • Ensure patient information is accurate including billing information
  • Inform patients of medical office procedures and policy
  • Ensuring availability of treatment information by retrieving and updating patient records
  • Send patient and referring providers information as needed
  • Obtain external medical reports and maintain patient records as required by medical professionals
  • Respond and comply with requests for information
  • Maintain a clean and neat work space
  • Additional duties as assigned

Minimum Requirements
  • High School Diploma or Equivalent, or related experience
  • Strong interpersonal customer service skills, including effective listening, clear verbal and written communication, problem solving skills
  • Ability to master multiple software systems to input and retrieve data
  • Ability to master ophthalmology and retina terminology

Preferred Requirements
  • Previous experience in a medical practice
  • Bilingual - Spanish

Essential Job Functions
  • Ability to communicate effectively in writing and verbally via telephone
  • Frequent use of computer terminal to read and write
  • Frequent bending, reaching, sitting, repetitive hand movements, and lifting up to 10lbs

Qualifications:
  • Receptionist, call center, customer service or medical administrative experience

Nice to have skills but not required:
  • Bilingual

Soft Skill/Attribute Requirements:
  • Provide upmost respect with providers and patients
  • Pride themselves on making things easy
  • Comfortable with building relationships
  • Energy through the phone
  • Smile and dial

#MedixCentral

Medix is acting as an Employment Business in relation to this vacancy.

  • Raleigh, United States MC Management, Inc. Full time

    The customer comes first within the hospitality industry and that is no exception at MC Management. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...


  • Raleigh, United States Hustle Notice Biz Full time

    Customer Service RepresentativeDepartment: Mark RinkEmployment Type: Full TimeLocation: Raleigh, NC Compensation: $17.45 - $24.00 / hourDescriptionJob Description: Customer Service RepresentativePosition Overview:We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. As the first point of contact for our customers,...


  • Raleigh, United States Hustle Notice Biz Full time

    Customer Service RepresentativeDepartment: Mark RinkEmployment Type: Full TimeLocation: Raleigh, NC Compensation: $17.45 - $24.00 / hourDescriptionJob Description: Customer Service RepresentativePosition Overview:We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. As the first point of contact for our customers,...


  • Raleigh, North Carolina, United States Ace Hardware Full time

    About Us:Ace Hardware is a leading retailer of hardware, tools, and building materials. We are committed to providing exceptional customer service and helping our customers achieve their projects and goals.Job Summary:We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing...


  • Raleigh, United States Family Dollar Full time

    Family Dollar - 4654 CAPITAL BLVD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...


  • Raleigh, United States Biz Voice Boost Full time

    Job Title: Customer Service Representative Location: Raleigh, NC Salary: $36,000 - $42,000 per year About Us At Biz Voice Boost, we specialize in empowering businesses with exceptional communication solutions. Our mission is to enhance client relationships through unparalleled service and support. Join our team and become part of a company that values...


  • Raleigh, United States Circle K Full time

    Circle K - 3741 Capital Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...


  • Raleigh, North Carolina, United States The Boyd Group Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, be able to multitask, and possess a strong attention to detail.About the RoleThe Customer Service Representative will be responsible for providing exceptional customer service, managing...


  • Raleigh, United States NCWaterHeaters.com Full time

    NC Water Heaters is looking for the BEST Customer Service Representative to join our team in our Raleigh office. Not just any Customer Service Representative, our ideal candidate will have knowledge with trade (plumbing, electrical, and/or home remodeling) terminology and nuances related to the field to ensure the highest level of success with our customer...


  • Raleigh, North Carolina, United States BODYED BY BELLA Full time

    About the JobBodyed By Bella is seeking an experienced customer service representative to join our team. In this role, you will be responsible for providing exceptional customer service, including welcoming customers, directing them to our products, and resolving any issues that may arise.The ideal candidate will have excellent communication skills, a...


  • Raleigh, United States NC Water Heaters Full time

    Job DescriptionJob DescriptionNC Water Heaters is looking for the BEST Customer Service Representative to join our team in our Raleigh office. Not just any Customer Service Representative, our ideal candidate will have knowledge with trade (plumbing, electrical, and/or home remodeling) terminology and nuances related to the field to ensure the highest level...


  • Raleigh, North Carolina, United States LKQ Full time

    About the RoleLKQ Corporation is seeking a highly motivated Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our customers through various communication channels.The ideal candidate will have excellent communication skills, a strong ability to problem-solve, and...


  • Raleigh, United States U-Haul Full time

    Location: 716 Capital Blvd, Raleigh, North Carolina 27603 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Raleigh, North Carolina, United States Hanna Imports Full time

    Job OverviewWe're seeking an enthusiastic Guest Services Ambassador as we grow and become busier. As a front-line representative, you'll warmly welcome customers, assist with inquiries, and direct them to the right team member.


  • Raleigh, United States Medix Full time

    This is a fully onsite opportunity with a growing healthcare organization in Raleigh NC!Pay - 17 to 20 an hour based on prior experienceShift: 7:45 am - 5pm M - F Office is located in Raleigh NC 27609Job Summary The call center representative works directly with patients and physicians to provide customer service for patients via telephone interactions. The...


  • Raleigh, North Carolina, United States Domino's Pizza LLC Full time

    At Domino's Pizza LLC, we're looking for a skilled Customer Service Representative to join our team. As a member of our front line, you'll play a vital role in delivering exceptional customer experiences. Your key responsibilities will include:Greeting CustomersProviding a positive and engaging experience for customersTaking OrdersWorking with our Point of...


  • Raleigh, United States IWG Full time

    We're looking for a detail-oriented and customer-centric individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for customers, providing exceptional service and support to ensure their needs are met.The ideal candidate will have excellent communication skills, with the ability to build strong...


  • Raleigh, North Carolina, United States Air Experts Heating, Cooling, LLC Full time

    About UsAir Experts Heating, Cooling, LLC is a leading provider of heating and cooling services. We are committed to delivering exceptional service to our customers and building long-term relationships with them.Job SummaryWe are seeking a highly motivated and organized customer service representative to join our team. The successful candidate will be...


  • Raleigh, North Carolina, United States Farrin Full time

    Job OverviewFarrin is a nationally recognized law firm dedicated to helping injured individuals. Our team of compassionate professionals strives to make a positive impact in the lives of our clients.We are seeking a highly skilled Bilingual Call Center Representative to join our close-knit team. As a key member of our organization, you will play a vital role...


  • Raleigh, North Carolina, United States Air Experts Raleigh Heating and Air Full time

    Job Description:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Air Experts Raleigh Heating and Air. As a key member of our support team, you will be responsible for providing exceptional service to our customers, resolving their issues in a timely and professional manner, and exceeding their...