Patient Service Representative

4 weeks ago

Hanover, United States Partners Healthcare System Full time

Primary Location: Spaulding Outpatient Center Hanover Shift: Day Schedule: Bonus: Summary Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake,computerized registration, scheduling of patients and verifying the individual's insurance coverage with a customer service-oriented approach. Orient patients to the center and coordinate additional patient services as needed. Demonstrate evidence of advanced operational knowledge, teaching and professional involvement, and outpatient center marketing and community involvement for Advanced Patient Service Representative role. Key Responsibilities * Support is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities. * Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards. * Scheduling status is maintained daily and potential problems are addressed with corrective actions. * Patient pre-registration, registration, insurance verification, and scheduling are completed per center standards. * Patients are greeted, assisted and appropriate staff notified of patient arrival. * Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines. * Medical record setup, maintenance, and discharge are completed per center guidelines in a timely manner. * Monthly patient satisfaction questionnaires are processed for current patients according to center standards. * Customer service delivery is carried out to achieve stated goals. * Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards. * Therapy charges are entered and reconciled as assigned. * Additional department, organization, or network activities are completed per established objectives. * PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld. Additional Responsibilities for an Advanced Patient Service Representative * Annual requirements of completing 6 initiatives as described in the administrative ladder application. Education/Degree Required * High school graduate required. Associate's degree preferred. Experience Preferred * Two years experience in a medical/physicians office setting and/or experience with insurance benefits preferred. Skills (Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.) Required * Computer proficiency required. Microsoft office applications preferred with ability to learn new software. Preferred * Highly developed communications and interpersonal skills, working with diverse population. * Work independently, be self-directed and contribute as a member of a team. * Anticipates challenges and develops and implements strategies for addressing them. * High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations. * Attention to detail.

  • Patient Services Representative

    2 weeks ago

    Hanover, United States University of Pittsburgh Medical Center Full time

    The Patient Services Representative welcomes patients, educates them on financial matters, schedules appointments, and ensures excellent service at UPMC facilities. Responsibilities: Patient Assistance: Provide clear instructions to help patients nav Patient Services, Representative, Patient, Healthcare

  • Patient Services Representative

    2 weeks ago

    Hanover, United States UPMC Full time

    **Are you someone who is passionate about serving and building relationships with patients?** **UPMC Hanover's Pulmonary Rehab Center is adding a Patient Services Representative to their team - to support Pulmonary Rehab patients who visit the office twice per week. It's the perfect opportunity to support consistent patients and the Respiratory Therapists...

  • Patient Services Representative

    2 weeks ago

    Hanover, United States UPMC Full time

    Are you someone who is passionate about serving and building relationships with patients? UPMC Hanover's Pulmonary Rehab Center is adding a Patient Services Representative to their team - to support Pulmonary Rehab patients who visit the office twice per week. It's the perfect opportunity to support consistent patients and the Respiratory Therapists who...

  • Patient Services Representative

    2 weeks ago

    Hanover, United States UPMC Full time

    Are you someone who is passionate about serving and building relationships with patients? UPMC Hanover's Pulmonary Rehab Center is adding a Patient Services Representative to their team - to support Pulmonary Rehab patients who visit the office twice per week. It's the perfect opportunity to support consistent patients and the Respiratory Therapists who...

  • Patient Service Representative

    3 weeks ago

    Hanover, United States Spaulding Rehabilitation Full time

    Patient Service Representative - ( 3284015 ) Description Primary Location: Spaulding Outpatient Center Hanover Shift : Day Schedule : Bonus : Summary Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and...

  • Patient Service Representative

    2 weeks ago

    Hanover, United States Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC) Full time

    Primary Location:Spaulding Outpatient Center Hanover Shift:DaySchedule: Bonus: Summary Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake,computerized registration, scheduling of...

  • Patient Service Representative

    3 weeks ago

    Hanover, United States Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC) Full time

    Primary Location: Spaulding Outpatient Center Hanover Shift: DaySchedule: Bonus: Summary Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake,computerized registration, scheduling of...

  • Patient Service Representative

    1 week ago

    Hanover, United States Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC) Full time

    Primary Location:Spaulding Outpatient Center Hanover Shift:DaySchedule: Bonus: Summary Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake,computerized registration, scheduling of...

  • Patient Service Representative

    3 weeks ago

    Hanover, United States Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC) Full time

    Primary Location:Spaulding Outpatient Center HanoverShift:DaySchedule: Bonus:SummaryOversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake,computerized registration, scheduling of patients...

  • Patient Services Representative

    4 days ago

    Hanover, United States The Pediatric Orthopedic Center Full time

    Job Summary: Perform front desk responsibilities related to the check-in, check-out and scheduling of patients effectively to help ensure efficient operations and patient flow. Prepare office for next day’s patients. Essential Job Functions (other duties may be assigned): Perform on-going customer service/patient care: Answer multi-line telephone...

  • Patient Svcs Representative

    5 days ago

    Hanover, United States UPMC Full time

    Purpose: A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients...

  • Patient Svcs Representative

    1 week ago

    Hanover, United States UPMC Full time

    Purpose: A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients...

  • Customer Service Representative

    4 weeks ago

    Hanover, United States Lifemark Health Group Full time

    **Customer Service Representative - Cole Harbour Integrated Health Services - pt Health****Dartmouth, NS****Status:** Permanent full-time **Location:** 51 Forest Hills Parkway, Box 16 **Schedule:** Day time hours with some evening shifts **Mandatory requirement:** All Lifemark Health Group employees are required to be fully vaccinated against COVID-19....

  • Customer Service Representative

    1 week ago

    Hanover, United States Lifemark Health Group Full time

    **Customer Service Representative - Cole Harbour Integrated Health Services - pt Health****Dartmouth, NS****Status:** Permanent full-time **Location:** 51 Forest Hills Parkway, Box 16 **Schedule:** Day time hours with some evening shifts **Mandatory requirement:** All Lifemark Health Group employees are required to be fully vaccinated against COVID-19....

  • Client Service Representative

    1 month ago

    Hanover, United States VCA Animal Hospitals, Inc. Full time

    We are seeking an experienced Client Service Representative to join our team. At VCA Roberts Animal Hospital, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportu Client Service, Representative, Service, Animal Care, Retail, Client

  • Customer Service Representative

    4 days ago

    Hanover Park, United States National Veterinary Associates Full time

    Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and Customer Service Representative, Customer Service, Representative, Retail, Health

  • Customer Service Representative

    1 week ago

    Hanover, United States Domino's Full time

    Job DescriptionJob DescriptionCustomer Service Representative (CSR)Location: 73 S. Main St in Hanover, NHCustomer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first...

  • Customer Service Representative

    4 weeks ago

    Hanover, United States Domino's Full time

    Job DescriptionJob DescriptionCustomer Service Representative (CSR)Location: 73 S. Main St in Hanover, NHCustomer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first...

  • Customer Service Representative

    2 weeks ago

    Hanover, United States The Reserves Network Inc Full time

    Job DescriptionJob DescriptionYour New Organization: Looking to build your career in an exciting industry and a growing world class organization? They are the largest pest control company in the world, and they are looking to add a customer service representative to their team. They pride themselves on being a trusted partner to many of the world's...

  • Customer Service Representative

    2 weeks ago

    Hanover, United States The Reserves Network Inc Full time

    Job DescriptionJob DescriptionYour New Organization: Looking to build your career in an exciting industry and a growing world class organization? They are the largest pest control company in the world, and they are looking to add a customer service representative to their team. They pride themselves on being a trusted partner to many of the world's...