Team Lead- Mortgage Loan Processing/Account Management

1 month ago

Plano, United States Spring EQ Full time

Overview:

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.

At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner. Our values are to

Be kind and treat all people – teammates, customers, and vendors – with respect and consideration

Be adaptable and embrace change

Be accountable and take responsibility and deliver the effort to fully complete the task

Be better and strive for continuous improvement in ourselves, our team, and the company for our customers

Be part of the solution and solve problems, find the answers, and collaborate

Work hard, have fun, and get things done

Spring EQ is seeking a full time, experienced Team Lead for our Third Party Origination Operations Account Management team in Plano, TX. The Team Lead will be a subject matter expert and first line supervisor for the account management/processing department.

The ideal candidate will have successful experience providing guidance for processing home loans, responsibility for distribution of work, reviewing pipelines, and first hand knowledge of performance coaching. He or she will serve as an escalation contact to help solve system and process issues that arise.

Responsibilities:

Provide assistance to the team of loan processors

Coach and develop loan processors

Monitor job performance of loan processors

Oversee processor pipelines

Assist on loan files when processors are out of the office

Work cross-functionally with sales, underwriting & closing on escalations

Identify opportunities for process improvements

Spot check loan files for quality submissions to underwriting and provide feedback

Maintain a scaled down pipeline of 5 to 10 loans

Other duties as assigned

Qualifications:

Minimum of 5 years working in the home lending industry

Minimum of 3 years as a Loan Processor required

Minimum of 2 years team lead experience a plus

Working knowledge of mortgage compliance regulations

Experience with Conventional loans

The ideal candidate will have a self-starter mentality with the ability to solve open ended business challenges

The ideal candidate will enthusiastically contribute to a culture of innovation and continuous improvement

The ideal candidate will know how to collaborate with team members in a remote environment while also working independently with minimal supervision

Time is money – At Spring EQ we recognize the importance of working with a sense of urgency. Ideal candidates will possess the ability to thrive in a fast-paced, team-oriented environment

Spring EQ values personal excellence, integrity and accountability – we need candidates who demonstrate these qualities in their everyday lives

Benefits

401k Company Match

Commuter Benefits

Company Holidays

Dental Insurance

Dependent Care Plan

Disability Insurance

Employee Assistance Program

Life Insurance

Medical Insurance

Paid Time Off Plan

Vision Insurance

Credit Union Membership

Applicants must be authorized to work in the US. We do not offer sponsorship for work authorization, or related employment visas, for this position.

Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

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