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Customer Service Representative(CSR) for Waldstein Plumbing

2 months ago

Council Bluffs, United States Aire Serv Full time

Waldstein Plumbing is looking to hire a Customer Service Representative (CSR) position. Due to our expansion & growth, we are needing to bring on this position. This position will be an in-office position and not home-based. Hours will be 8 to 5 or 9 to 6 with a possibility of Saturdays during our busy season. You will be working directly with our other CSR & Admin positions along with our field personnel. Benefits available: Healthcare Stipend, Family Heritage Policies, Vacation & Holiday, IRA with matching. As a Customer Service Representative & Dispatcher, you are a key member of the team and represent Waldstein Plumbing on support calls. You are responsible for handling service requests and customer complaints while exemplifying our code of values by showing respect and courtesy to all customers and employees. You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and are able to effectively manage a variety of situations on a day-to-day basis. Specific Responsibilities: Receive incoming calls in a professional and courteous manner. Scheduling appointments. Assigning daily work/calls to other team members. Perform marketing and sales functions to sell additional work and earn business. Complete work orders, return customer calls, and respond to customer complaints. Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders. Perform other duties as needed, which may include cross-training in related positions. Job Requirements: Minimum 1 year of customer service experience. Strong written and verbal communication skills. Detail-oriented with strong data entry skills. Positive attitude. Team player who can work independently. General computer knowledge, including Microsoft Office. Typing skills are a plus. We are actively interviewing for this position - Apply today and our hiring manager will follow up We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to doing things right the first time. #J-18808-Ljbffr