Professional IT Services Engineer III On site

3 weeks ago


New Brighton, United States HIKINEX Full time

As a Professional Services Engineer (Tier 3), you'll be spending most of your time working in a variety of complex technical environments. You will develop and implement project work plans for a wide range of customers and solutions. You will work to troubleshoot, diagnose, and resolve challenging technical problems, and you will serve as an escalation point for the client's project team. You will interact regularly with customers who have a wide range of technical understanding.

Experience supporting/implementing network infrastructure. Strong technical knowledge and understanding of SMB infrastructure and equipment. BS/BA preferred

Professional, Industry, and Vendor certifications are required (including MS Server MCSA, MS Desktop MCSA, SonicWALL CSSP, CCNA Routing & Switching)

Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment

Ability to multi-task, prioritize, and respond with a sense of urgency

Ability to concisely document issues and resolution steps

Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base

Highly organized, analytical, creative and adaptive with exceptional verbal and written communication skills

Ability to thrive in a team-oriented, customer-centric environment

Exceptional ability to develop productive and positive relationships with customers and colleagues

Variable hours/flexible shifts may apply

Ability to work at Client's Partners, Inc. Corporate Office, located in the Minneapolis\Saint Paul Area

Experience in a managed service environment is required

Essential Duties and Responsibilities

This role integrates a variety of career experiences, a few of which are reviewed below. We don't expect you to have mastered everything noted here, but your professional development will likely include at least some of these skill sets:

Work in conjunction with the Project Manager to implement projects successfully

Review the scope of work and manage the implementation of projects

Provide remote and on-site server/workstation support and maintenance

Install applications and operating systems on customer hardware

Test new products and technologies prior to deployment

Create thorough and accurate documentation on all projects and support incidents

Identify improvements associated with tools and techniques utilized by team members

Administer and support Microsoft-based customer networks

Investigate user problems and identify their source; determine solutions; test and implement solutions

Configure and install Windows networks, servers, firewalls, switches, and other related equipment

Assist personnel of other departments as a technical resource and an escalation point

Assist internal teams with inquiries regarding new and current network deployments and reconfigurations

Provide supplemental training to clients and Client's staff

Represent Client's Partners in a positive, professional, and enthusiastic manner when working with customers and staff

Support and adhere to the company's core values

Perform other duties or responsibilities as assigned or required

Knowledge Requirements

All Windows desktop and server operating systems

Active Directory, Group Policies

Exchange Server

Citrix Environments

Microsoft Office 365 and SharePoint administration

RMM platforms such as N-Able, LabTech, or Kaseya

Enterprise-class switching and wireless hardware such as Cisco, HP

Network security products from Cisco, Sonicwall, Watchguard

VMware and Hyper-V virtualization platforms

Backup products such as StorageCraft, Datto, or Veeam

SAN Storage experience with IBM, HP, EMC, NetApp, both fiber and iSCSI

Enterprise Anti-Virus platforms such as Sophos, Bitdefender, Webroot, etc.

All Microsoft Office Productivity Suites

What we offer employees: offers a comprehensive benefits package that includes:

12 days of accrued vacation in your first year

6 days Sick time

8 hours of volunteer time

Medical, Dental, and Vision insurance

Company-paid Life, STD, and LTD

Professional Development Plan

401k with company match

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