Customer service representative

3 weeks ago


Hamilton Twp, United States SA Technologies Inc Full time

Customer Service Representative (Billing - Credit-Related Experience Required) Contract SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in the US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise. We guarantee you the best rate for your skills and performance. Position: Customer Care Billing Analyst Location: Mays Landing, NJ Duration: 3 Months Description: We have a need for a Customer Care Billing Analyst for our direct client in Mays Landing, NJ for a 3 month contract. The ideal candidate will be responsible for communicating with customers and the Board of Public Utilities and/or Public Advocate and client executives regarding the completion of payment arrangements or other escalated credit-related issues. The position requires strong customer service skills, adherence to company policies, and attention to detail. Required Skills: Seasoned customer service representative with the ability to communicate effectively with customers on escalated matters. Ability to utilize soft skills when speaking with customers and convey critical policy requirements pertaining to payment arrangements and credit-related issues. Strong verbal and written communication skills. Ability to communicate with executives and government affairs representatives regarding the status of customer issues. Ability to construct e-mail messages, complete simple database entries, and take detailed notes from conversations with customers for payment arrangements. Proficient in MS Word and e-mail software, preferably Lotus Notes, but MS Outlook is acceptable. Self-motivated with excellent time management skills to handle a high volume of customer issues. #J-18808-Ljbffr



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