Senior PSR

2 months ago

Edmond, United States OU Health Full time

Position Title:Senior PSR - Patient Services Representative - Orthopedic Surgery ClinicDepartment:OUHP Orthopedic Surgery ClinicJob Description:Shift: Full-Time, 8a-5pGeneral Description: Coordinates schedules of patients in and out-patients clinic and provides clerical assistance toward the smooth operation of the facility.Essential Responsibilities:SchedulingSchedules patient appointments, either by telephone or in personProvides information about clinic operationsObtains patient demographics on new patients and updates demographics on established patients.Answers telephone calls and distributes to the appropriate people.Prepares and enters healthcare providers' schedules into the computer.Coordinates schedules as directed to patient requiring multiple services.Check In/Check OutGreets patients as they come into the clinic for scheduled appointments.Accepts payments and writes receipts.Totals encounter forms and inspects the form for completeness and accuracy.Codes procedures and diagnoses.Ensures the resident and faculty signatures are on the encounter form and chart.Copies insurance cards and distributes to the appropriate people.Prepares encounter forms and billing packets for patients to be seen.May prepare and type daily deposits.Balances and closes cash box daily.Prepares ancillary forms for other services (i.e. x-rays, vascular studies, etc.)Prints and faxes physician schedules to offices.Filing and OrganizationPulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.Copies medical records for patients and other providers or facilities.Files patient charts.Prepares inactive patient charts for storage. Maintains log of charts in storage.Secures charts that have been sent to storage that are needed in the clinic.Replaces torn charts with new covers.Makes up new patient charts and/or packets of informationPrepares new patient inserts for charts.Requests medical records from other facilities.Referrals and AuthorizationsTalks to patients about financial accounts.Verifies insurance eligibility and primary care physicians for patients.Secures referrals to other providers for HMO patients.Secures referrals from PCPs for HMO patients to be seen in the clinic.Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.MiscellaneousDispenses supplies as needed.Notifies appropriate person when supplies are low and need to be reordered.Types notes and letters for physicians as needed.Makes immunization cards as needed.Logs mail receipts according to University policy.Sorts and distributes mail.All AreasCommunicates with patients of all ages in a professional manner at all times.Communicates with co-workers and employees in a manner which promotes a highly "team oriented" approach.Enhances professional growth and development through in-service meetings and education programs.Maintains patient confidentiality.Performs related work as requiredGeneral Responsibilities:Performs other duties as assigned.Minimum Requirements:Education: None required.Experience: 1.5 years of experience in customer service required, including at least 6 months in a clinical environment. OR equivalent combination of education and experience.Licensure/Certifications/Registrations Required: None required.Knowledge, Skills & Abilities:Good verbal and written communication skillsCustomer Service skillsInterpersonal skills - able to work effectively with other employees, patients and external partiesProficient with the use of Microsoft Office toolsCurrent OU Health Employees - Please click HERE to login.OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

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