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Position Title:
Senior PSR - Patient Services Representative - Family Medicine Clinic

Department:
OUHP Employee Health Clinic

Job Description:

General Description: Coordinates schedules of patients in and out-patients clinic and provides clerical assistance toward the smooth operation of the facility.

Essential Responsibilities:
Scheduling
  • Schedules patient appointments, either by telephone or in person
  • Provides information about clinic operations
  • Obtains patient demographics on new patients and updates demographics on established patients.
  • Answers telephone calls and distributes to the appropriate people.
  • Prepares and enters healthcare providers' schedules into the computer.
  • Coordinates schedules as directed to patient requiring multiple services.
Check In/Check Out
  • Greets patients as they come into the clinic for scheduled appointments.
  • Accepts payments and writes receipts.
  • Totals encounter forms and inspects the form for completeness and accuracy.
  • Codes procedures and diagnoses.
  • Ensures the resident and faculty signatures are on the encounter form and chart.
  • Copies insurance cards and distributes to the appropriate people.
  • Prepares encounter forms and billing packets for patients to be seen.
  • May prepare and type daily deposits.
  • Balances and closes cash box daily.
  • Prepares ancillary forms for other services (i.e. x-rays, vascular studies, etc.)
  • Prints and faxes physician schedules to offices.
Filing and Organization
  • Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
  • Copies medical records for patients and other providers or facilities.
  • Files patient charts.
  • Prepares inactive patient charts for storage. Maintains log of charts in storage.
  • Secures charts that have been sent to storage that are needed in the clinic.
  • Replaces torn charts with new covers.
  • Makes up new patient charts and/or packets of information
  • Prepares new patient inserts for charts.
  • Requests medical records from other facilities.
Referrals and Authorizations
  • Talks to patients about financial accounts.
  • Verifies insurance eligibility and primary care physicians for patients.
  • Secures referrals to other providers for HMO patients.
  • Secures referrals from PCPs for HMO patients to be seen in the clinic.
  • Collects and verifies proof of income in order to determine what sliding
scale discount is appropriate, if any.
Miscellaneous
  • Dispenses supplies as needed.
  • Notifies appropriate person when supplies are low and need to be reordered.
  • Types notes and letters for physicians as needed.
  • Makes immunization cards as needed.
  • Logs mail receipts according to University policy.
  • Sorts and distributes mail.
All Areas
  • Communicates with patients of all ages in a professional manner at all times.
  • Communicates with co-workers and employees in a manner which promotes a highly "team oriented" approach.
  • Enhances professional growth and development through in-service meetings and education programs.
  • Maintains patient confidentiality.
  • Performs related work as required
General Responsibilities:
  • Performs other duties as assigned.
Minimum Requirements:

Education: None required.

Experience: 1.5 years of experience in customer service required, including at least 6 months in a clinical environment.

OR equivalent combination of education and experience.

Licensure/Certifications/Registrations Required: None required.

Knowledge, Skills & Abilities:
  • Good verbal and written communication skills
  • Customer Service skills
  • Interpersonal skills - able to work effectively with other employees, patients and external parties
  • Proficient with the use of Microsoft Office tools


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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.