Bilingual Customer Service Representative

2 days ago

Portland, United States Lithia Motors Full time
Dealership:
L0238 Driveway Finance Corporation

Driveway Finance Corporation | Bilingual CSR

Location: 9020 SW Washington Square. Tigard OR 97223.

Schedule: Monday - Friday; 7am-4pm

Hourly Rate: $21.00hr

Are you passionate about delivering exceptional customer service and fluent in Spanish? Join our team to be part of a dynamic, customer-focused environment

As a Customer Service Representative, you will handle inbound calls from customers, provide excellent service, and manage customer accounts using our loan processing systems. Your role is vital in ensuring customer satisfaction and maintaining accurate records.
Responsibilities
  • Handle inbound service calls in a call center environment with professionalism and care.
  • Monitor customer accounts for irregularities such as non-payments, delayed payments, or declined payments.
  • Prepare necessary documents to fulfill customer requests.
  • Educate and counsel customers on account terms and conditions.
  • Maintain accurate, up-to-date customer account information.
  • Forward delinquent accounts to the Collections Team for further management.
  • Other duties as assigned.
Qualifications
  • Fluency in Spanish and English.
  • Previous experience in customer service, especially in a call center, is preferred.
  • Strong ability to input accurate data into a variety of software systems.
  • Excellent communication skills, both verbal and written.
  • PC skills, including knowledge of Microsoft Office (Excel, Word, Windows).
  • Ability to manage multiple tasks while paying attention to detail.
  • Strong sense of urgency and ability to meet deadlines.
  • Ability to work both independently and as part of a team.
We offer best in class industry benefits:
  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs


High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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