Smart Start of Mecklenburg County

1 week ago

Charlotte, United States Ascend Nonprofit Solutions Full time
General Information

Organization Overview

Smart Start of Mecklenburg County (Smart Start or SSMC) is a Charlotte-based non-profit that funds local programs for children ages birth to five and their families. The organization is a catalyst for improving the lives of the 85,000+ young children in our community, with a focus on health, family, early education, and literacy. We mobilize resources and forge partnerships to support evidence-based policies, practices, and programs to ensure all children enter kindergarten healthy and ready to succeed.

Smart Start has a budget of over $35 million comprised of funding from the state of North Carolina, Mecklenburg County, and private donations and grants. SSMC funds approximately 25 programs annually serving over 25,000 young children and their families and administers Mecklenburg County's MECK Pre-K program, which provides free Pre-K to children in the community. SSMC also operates programs and campaigns internally, including Dolly Parton's Imagination Library, Guiding Parents to Services, Ready4K, and The Basics Mecklenburg. The organization is also the leader in research, data, convening and collaborating on issues related to children 0-5 in the Greater Charlotte area.

Position Summary

The Coordinated Intake Systems Specialist plays a vital role in assessing families' needs, connecting them with home visiting resources, and ensuring they receive the support necessary to foster a healthy and nurturing environment. The Coordinated Intake Systems Specialist is proactive and an influencer, capable of streamlining access through strategic coordination, including data analysis. Building and sustaining strong community partnerships are essential attributes of this role, ensuring a seamless referral network.

Essential Duties and Responsibilities

System Development and Management
  • Lead the design, development, and growth of the coordinated intake system including procedures, work plans and all reporting.
  • Make decisions about project strategies, assess effectiveness of the project, evaluate industry trends.
  • Conduct continuous improvement processes.
  • Ensure all program and community service data are current.
Customer Service
  • Initiate and complete initial family intake, within the specified program timeframes and guidelines, based on information provided on the prenatal screen, infant screen, or referral.
  • Ensure all families' records are accurate, current, and updated on a regular basis.
  • Oversee the screening and assessment of client applications, ensuring completion, accuracy, and eligibility.
  • Guide families through a shared decision-making process for selection of services that best fit their needs; including referrals to additional support services
  • Develop a comprehensive understanding of maternal/child health issues.
  • Generate necessary written correspondence in compliance with program guidelines of expected communications with clients and providers.
  • The Intake Specialist must observe HIPAA guidelines and maintain the confidentiality of information.
Community Collaboration and Outreach
  • Co-lead Home Visiting Collaborative meetings
  • Work alongside the outreach team on the creation of social media campaigns to recruit families and increase community awareness of home visiting services.
  • Develop and maintain strong relationships with community partners, ensuring that coordinated intake and home visiting are integrated with the local social services and early childhood systems.
  • Provide training and technical assistance for partners.
  • Advocate for families' needs within the community.
  • Attend and participate in community vendor events.
Data Collection and Reporting
  • Collect, analyze, utilize data to manage service delivery and outcomes.
  • Prepare and submit regular reports on programming progress, performance, and service gaps.
  • Use data to identify trends and improve processes.
Education, Experience, and Other Job Functions

Education and Experience Required for Position
  • Bachelor's degree in Social Sciences, Public Health, Business, or related field with relevant work experience strongly preferred but not required; advanced degree preferred.
  • Exceptional organizational and communication skills necessary.
  • Must be culturally sensitive and demonstrate ability to work with historically underserved and diverse populations. Must be able to work independently and meet all required deadlines in a timely manner with minimal supervision.
  • Must be a team player and demonstrate ability to adapt as needed in a fast paced and changing professional environment.
  • Familiarity with modern databases and information system technologies
  • Data analysis skills, ability to understand how to run queries.
  • Ability to solve practical problems and deal with uncertainty.
  • Ability to set priorities, meet deadlines, follow-up and plan the workflow.
  • Regular local travel and occasional travel throughout the state required. Must have reliable transportation.
  • Proficiency in Microsoft Office, including Excel required. Ability to learn program specific web database software.
  • Bilingual in English and Spanish preferred.
  • Equivalent education and experience may be considered

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required; include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time exempt position. Occasional evening and weekend work may be required as job duties demand.

Location & Travel

This position is based in Charlotte, NC. Travel is primarily local during the business day to MECK Pre-K programs although some out-of-the-area and overnight travel may be expected. May work in shared office space.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

No calls, emails, or visits please. For immediate consideration, please formally apply online and provide a resume and cover letter. Diverse candidates are encouraged to apply.

The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned. Smart Start will engage in an interactive process with employees requesting medical or religious accommodations.

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.

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