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Customer Relations Specialist

3 months ago

Mechanicsburg, United States Zimmerman Company Full time

Benefits:

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Our Customer Relations Specialists are responsible for creating a positive first impression for Zimmerman Plumbing & Heating, Inc. to all callers and visitors. The position is further accountable for the efficient operation of Zimmerman Plumbing & Heating, Inc.'s dispatching and oversight of the customer journey. We're looking for candidates who are great listeners, enjoy working as part of a team, and strive to do their best each and every day.

Duties Include:

Assisting clients, technicians, vendors, and others with general information when they call or stop into the office

Scheduling and organizing appointments for customers

Dispatching technicians to job sites

Utilizing computer system for a multitude of tasks

Answering and transferring callers to the appropriate department and staff member

Taking and distributing messages as needed

Updating and keeping customer and company information current

Performing general clerical and administrative functions

Job Qualifications:

High school diploma or equivalent

Experience and physical ability to perform all modern business office roles

Excellent telephone and customer service skills

General computing proficiency, i.e. Microsoft Word, Excel, Outlook, Adobe and similar

Ability to handle multiple tasks efficiently and timely

Ability to operate all current administrative office equipment including computers and other computer equipment, copiers, printers, etc

Strong organizational skills required

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