Customer Experience Specialist
4 weeks ago
At Ambassador Home Improvements Inc., we are seeking a highly skilled Customer Experience Specialist to join our team. This role is responsible for delivering exceptional customer service and ensuring a seamless project experience from post-sale to close-out.
Main Responsibilities:
- Communicate with customers through various channels to provide timely updates and support
- Coordinate project schedules and appointments to meet customer needs
- Act as a single point of contact for customers, resolving issues and addressing concerns
- Conduct project close-out calls to verify survey information and gather feedback
- Manage key metrics, including Days to Measure, to ensure project efficiency
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and analytical skills
- Proficiency in using technology and software to manage projects and customer interactions
Benefits:
- Competitive hourly rate of $20 plus monthly and quarterly bonuses
- Opportunities for professional growth and development
- A dynamic and supportive work environment
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, please submit your application to join our team.
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