Customer Experience Specialist

4 weeks ago


Mechanicsburg, Pennsylvania, United States AMBASSADOR HOME IMPROVEMENTS INC. Full time
Job Overview

At Ambassador Home Improvements Inc., we are seeking a highly skilled Customer Experience Specialist to join our team. This role is responsible for delivering exceptional customer service and ensuring a seamless project experience from post-sale to close-out.

Main Responsibilities:

  • Communicate with customers through various channels to provide timely updates and support
  • Coordinate project schedules and appointments to meet customer needs
  • Act as a single point of contact for customers, resolving issues and addressing concerns
  • Conduct project close-out calls to verify survey information and gather feedback
  • Manage key metrics, including Days to Measure, to ensure project efficiency

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Proficiency in using technology and software to manage projects and customer interactions

Benefits:

  • Competitive hourly rate of $20 plus monthly and quarterly bonuses
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, please submit your application to join our team.



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