We have other current jobs related to this field that you can find below
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Customer Service Specialist
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Customer Service Specialist
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Customer Service Specialist
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Customer Service Specialist
1 week ago
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Customer Experience Specialist
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Customer Service Specialist
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Tire Service Specialist
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Customer Service Specialist
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Customer Service Specialist
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Patient Meal Service Specialist
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Tire Service Specialist
1 day ago
Grand Junction, Colorado, United States Discount Tire Full timeTire Service Specialist at Discount TireAs a Tire Service Specialist at Discount Tire, you will be integral to our operations by performing tire repairs, installations, and maintenance on a variety of vehicles. We prioritize your professional development and offer a fulfilling career trajectory towards management roles.Key Responsibilities:Install new tires...
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Tire Service Specialist
13 hours ago
Grand Junction, Colorado, United States Discount Tire Full timeTire Service Specialist at Discount TireAs a Tire Service Specialist at Discount Tire, you will be integral to our operations by managing the repair, installation, and upkeep of tires across a variety of vehicles. We are dedicated to fostering your professional development and providing a fulfilling career trajectory towards management roles.Key...
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Tire Service Specialist
8 hours ago
Grand Junction, Colorado, United States Discount Tire Full timeTire Service Specialist at Discount TireAs a Tire Service Specialist at Discount Tire, you will be integral to our operations by managing the repair, installation, and upkeep of tires across a variety of vehicles. We prioritize your professional development and provide a rewarding career trajectory towards management roles.Key Responsibilities:Install new...
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Biomedical Equipment Specialist
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Security Tech Team Lead
2 weeks ago
Grand Junction, United States Fire Team Security Full time $25 - $40Job DescriptionJob DescriptionIf you take pride in performing critical services that keep clients safe and their properties secure, this full-time Security Tech Team Lead position with Fire Team Security could be a great fit for you! Based in Grand Junction, CO, we're looking for an enthusiastic and detail-oriented problem solver to assist clients...
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Automotive Service Specialist
1 day ago
Grand Junction, Colorado, United States Sonic Automotive Full timePosition Overview:The Automotive Service Specialist plays a crucial role in delivering high-quality vehicle repair and maintenance services. This position is essential in ensuring that all tasks are completed in accordance with dealership and manufacturer standards.Key Responsibilities:Receive and review repair orders from the service dispatcher.Execute...
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Automotive Service Specialist
6 days ago
Grand Junction, Colorado, United States Sonic Automotive Full timePosition OverviewThe Automotive Service Specialist plays a crucial role in executing vehicle repairs and maintenance tasks as assigned, adhering to both dealership and manufacturer standards. This position also includes overseeing the activities of any apprentice technicians assigned to assist.We are seeking candidates with 2-5 years of experience in...
Customer Service Specialist-VA Team
2 months ago
Description
AdaptHealth Opportunity – Apply Today
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you.
Customer Service Specialist-VA Team
Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.
Job Duties:
Develop and maintain working knowledge of current products and services offered by the company
Answer all calls and emails in a timely manner, in adherence to their goals
Document all call information according to standard operating procedures
Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
Review all required documentation to ensure accuracy
Accurately process, verify, and/or submit documentation and orders
Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles
Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
Must be able to navigate through multiple online EMR systems to obtain applicable documentation
Enter and review all pertinent information in EMR system including authorizations and expiration dates
Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies
Verify insurance carriers are listed in the company’s database system, if not request the new carrier is entered
Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
Meet quality assurance requirements and other key performance metrics
Facilitate resolution on customer complaints and problem solving
Pays attention to detail and has great organizational skills
Actively listens to patients and handle stressful situations with compassion and empathy
Flexible with the actual work and the hours of operation
Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and “How-To” documents
Competency, Skills and Abilities:
Excellent customer service skills
Analytical and problem-solving skills with attention to detail
Decision Making
Excellent ability to communicate both verbally and in writing
Ability to prioritize and manage multiple tasks
Proficient computer skills and knowledge of Microsoft Office
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.
Work well independently and as part of a group
Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team
Requirements
Minimum Job Qualifications:
High School Diploma or equivalent
One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.
Exact job experience is considered any of the above tasks in a Medicare certified.
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.
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