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Patient Services Representative

2 months ago

Atlanta, United States US Fertility Full time

Job DescriptionEnjoy what you do while contributing to a company that makes a difference in people's lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice.The work we do building families offers stimulation, challenge, and personal reward.If you're a Patient Services Representative looking for a new opportunity to work in a fast-paced, professional environment where your talent contributes to changing people's lives, then we want to talk to you. This position requires collaborating with physicians, other medical providers, and patients by providing expert care and service for fertility treatments.We have an immediate opening for a full-time Patient Services Representative to join our Sandy Springs, GA team.The schedule is Monday - Friday 6:45a-3:30 Float as needed to other officesHow You'll Contribute:We always do whatever it takes, even if it isn't specifically our "job." In general, the Patient Services Representative is responsible for:Maintain patient accounts by obtaining, recording, and updating personal financial and insurance informationOptimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordinglySchedule appointmentsAddress customer/patient issues and insure effective short-term and long-term resolutionProvide timely feedback to the practice regarding service failures or patient concerns Consult with patients regarding their benefits, coverage and financial optionsGreet patients and visitors to the office and providing high level of customer serviceSkills & QualificationsWhat You'll Bring:Minimum 2 years of applicable work experienceHigh School diploma requiredExtensive knowledge of insurance/benefits, medical terminology and medical billingExperience working in an OB/GYN office is a plusStrong communication skills, independent worker, detailed-oriented, computer savvyHigh level of customer service essentialMore important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer:Competitive pay + bonusComprehensive trainingMedical, dental, vision, and 401(k) matchingGenerous paid time off and holidaysRetirement planTuition assistanceAbility to make an impact in the communities we serveAt Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally.Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) - guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our teamHow To Get Started:To have your resume reviewed by someone on our Talent Acquisition team, click on the "Apply" button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under "Share This Job" at the top of the screen.