Business Development Representative
4 weeks ago
Business Development Representative | Willow Creek Behavioral Health | Green Bay, WisconsinAbout the Job:PURPOSE STATEMENT:The Business Development Representative is responsible for growing the facility's lines of service and levels of care as defined by management by developing and retaining referrals from professional referral sources across various account types. Represents the facility to the public, as well as hosting the public when visiting the facility. Employs creative approaches with well-established methods for growing reputation among professional referrals.Roles and Responsibilities:ESSENTIAL FUNCTIONS:Develops and implements business development programs in consultation with the Director of Business Development (DBD).Maintains a schedule of primary sources including business, industry, EAPs, managed care ofclients, physicians/licensed practitioners, and allied health professionals. Documents every contact in the appropriate Customer Management Relationship system.Maintains current account information and business development referral/admission records and statistics, including the preparation of business development reports and materials.Develops and maintains new account relationships and markets. Targets and creates new strategies for increasing business in highly competitive markets. Increases the number of referral sources within a facility such as with physician, social workers and discharge planners.Develops strong relationships with key referral sources. Develops and maintains key business development accounts and responds to all business development opportunities. Maintains and lends customer support to designated number of targeted referral source contacts per week, as set forth in a quarterly marketing plan.Develops and conducts community workshops and seminars and hospital tours to educates patients, families, community and other referral sources on programs, services and amenities provided by facility and provides an opportunity to identify potential referral sources.Represents the facility at civic and professional functions and communicates mission in all outreach interactions. Acts a liaison between the facility, referral sources and the general public to further the goals and positive, professional image of the facility.Manages leads from referral sources and ensures efficient admissions process for clients. Maintains collaborative working relationship with Admissions Department.Collaborates closely with hospital discharge planners, social workers, case managers, physicians and management, as well as provide education staff to generate referral sources.Maintains current awareness of changes in the industry through self-education, peer education and professional and community involvement for the betterment of this position and the facility.Attends scheduled department meetings to provide timely reports on month-end reviews, client servicing schedules, customer sales forms and other reporting requirements.Generates face to face meetings and admissions activity per goal.ADDITIONAL RESPONSIBILITIES:•Complies with organizational policies, procedures, performance improvement initiatives and maintains regulatory and industry standards.•Maintains regular and reliable attendance.•Accepts responsibility for professional growth and development of self and attends all mandatory facility in-services and staff development activities as scheduled.•Maintains professionalism and confidentiality of facility employees and patients.•Performs other duties as assigned.CULTURAL EXPECTATIONS:•Honesty: Works with integrity and fairness.•Competence: Strives to be the best and hold selves accountable.•Perseverance: Meets challenges with the resolve to succeed.•Passion: Cares about what we do, each other and who we serve.•Respect: Honors the human dignity of everyone we work with.•Teamwork: Succeeds, and have fun, by pulling together.EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:•High school diploma or equivalent required. Associate's or Bachelor's Degree in Business, Behavioral Health, Marketing, or related field preferred.•At least two years' related experience in healthcare business development and marketing role required, preferably in behavioral health or substance use.•Good understanding of the local market and referral base.•Knowledge of psychiatric and chemical dependency treatments.•Organized and demonstrate the ability to multitask and have well-developed and effective relational skills.•Must be able and willing to work flexible hours, including evenings, early mornings, and weekends.LICENSES/DESIGNATIONS/CERTIFICATIONS:Must have and maintain a valid driver's license and clean driving record, maintain automobile insurance coverage and have access to an automobile, where facility requires.Why Willow Creek Behavioral Health?Willow Creek Behavioral Health offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Willow Creek Behavioral Health is an EOE.Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.
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