Customer Service Engineer

4 weeks ago


Denver, United States Broadpeak Full time

**Customer Service Engineer (Y11)**

****

****Full time Denver****

****Main Responsibilities****

* Provide first and second level support to customers.

* Be the primary contact for Broadpeak customers and for Broadpeak Support for escalation of support issues and follow through to resolution.

* Ensure the compliance to the SLA contractual commitments towards our customers in terms of response time, service continuity and final resolution delay.

* Perform regular preventive maintenance tasks to maximize our customers Quality of Service, and pro-actively propose improvement solutions.

* Report and track design, reliability and maintenance problems or bugs to design/software engineering.

* Upon request, manage on-site installation, commissioning and training services for new customers

****Knowledge and Skill Requirements****

Significant expertise in the following areas is desirable:

* Linux and Windows servers systems

* System and storage architecture

* IP network (including protocols, security and analysis tools)

Following knowledge will be appreciated:

* Streaming video technologies and ecosystem

* Script development (Bash, python, perl)

* Shared storage system

* Fluency in oral and written Spanish

****Characteristics****

* Positive and enthusiastic team player

* High sense of customer care

* Technical perseverance

* Able to operate with minimal supervision and a wide latitude for independent action

****Working Conditions****

* Based in Denver

* Be prepared to undertake both desk-based and out-of-business hours on-call tasks.

* Be willing to travel primarily within Americas as required.

****

**APPLY FOR THIS POSITION**



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