Customer Service Engineer
4 weeks ago
**Customer Service Engineer (Y11)**
****
****Full time Denver****
****Main Responsibilities****
* Provide first and second level support to customers.
* Be the primary contact for Broadpeak customers and for Broadpeak Support for escalation of support issues and follow through to resolution.
* Ensure the compliance to the SLA contractual commitments towards our customers in terms of response time, service continuity and final resolution delay.
* Perform regular preventive maintenance tasks to maximize our customers Quality of Service, and pro-actively propose improvement solutions.
* Report and track design, reliability and maintenance problems or bugs to design/software engineering.
* Upon request, manage on-site installation, commissioning and training services for new customers
****Knowledge and Skill Requirements****
Significant expertise in the following areas is desirable:
* Linux and Windows servers systems
* System and storage architecture
* IP network (including protocols, security and analysis tools)
Following knowledge will be appreciated:
* Streaming video technologies and ecosystem
* Script development (Bash, python, perl)
* Shared storage system
* Fluency in oral and written Spanish
****Characteristics****
* Positive and enthusiastic team player
* High sense of customer care
* Technical perseverance
* Able to operate with minimal supervision and a wide latitude for independent action
****Working Conditions****
* Based in Denver
* Be prepared to undertake both desk-based and out-of-business hours on-call tasks.
* Be willing to travel primarily within Americas as required.
****
**APPLY FOR THIS POSITION**
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