Senior Customer Quality Engineer

3 weeks ago

Denver, United States ViziRecruiter Full time

Industry:

Semiconductor Chemical Formulations Level:

Full-Time Location:

Pueblo, CO Overview

Position Summary The Customer Quality Engineer (CQE) role is dynamic and cross-functional. CQEs interact with the customer facing and operations organizations at multiple levels. This role is high impact, high output, and high visibility that requires a calm-assertive demeanor and the capability to manage ever-changing priorities. Responsibilities

Teamwork Collaborate with the cross-functional teams on customer issue management, customer product specification management, and customer specification negotiation in coordination with Product Management and customer change management. Work with customer facing teams to support customer audits by helping with preparation and facilitation. Support Support customer requests collaborating with other engineering teams to better understand and respond to requests. Provide support for various customer related documentation expectations such as process documents, item tracking, performance reporting. Customer Care Maximize customer satisfaction by resolving quality issues with urgency and transparency, clarifying quality expectations, and driving ongoing improvements that deliver value and build trust and confidence. Require This will require engagement ranging from collecting and organizing. Global Be part of a global team that is designed to improve success of FEPC with our customers. Develop Develop expertise on customer requirements and factory manufacturing processes to enable streamlined customer support and satisfaction. informational responses to working on or collaborating with internal engineers on continuous improvement projects. Analysis Coordinate customer issue escalation support with structured problem solving (8D, 5Why, FMEA, etc.) to help identify root causes and develop and execute or coordinate CAPA. Requirements

Knowledge Broad knowledge of theory and principles of statistics and statistical process control. Broad knowledge of quality management systems, ISO compliance, audits. Understanding of chemical and material metrology lab and measurement systems. A good working knowledge of statistics and applicable quality methodologies is required (e.g., Six Sigma, SPC, FMEA, 8D, root cause analysis, etc.). Working knowledge of JMP statistical software is especially desirable; SAP knowledge helpful. Education Minimum Bachelor degree in Chemical Engineering, Chemistry, or Material Science Engineering. Specialization in Quality Systems and Statistics is a plus. Skills Must have excellent computer skills (PowerPoint, Excel and statistical software tools). Must have the ability to communicate effectively (verbal/written/presentations) at all levels. Experience Must have 6 to 8 years of experience working directly with external parties at various levels on Quality Management. About Us

Successful semiconductor manufacturers move quickly. They demand quality and they require leading technology. For them, partnering with the right supplier is a critical decision. With state-of-the-art manufacturing facilities in the U.S., Europe, Taiwan, China, Korea and Japan, local sales offices throughout the world and on site applications support, FUJIFILM Electronic Materials is prepared to supply the world's top tier semiconductor manufacturers. FUJIFILM Electronic Materials offers a broad array of products and services used throughout the semiconductor manufacturing process. Legal Disclaimer: FUJIFILM Electronic Materials is an equal opportunity and affirmative action employer. view full text

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