Retail Operations Associate I

3 days ago

Clinton, United States Unity Bank Full time
Position Summary

Responsible for daily monitoring, balancing and processing of bank transactions, exception items, and maintenance of deposit accounts and customer information files.

Essential Functions
  • Process escrow account transactions including new account set-up, sub-account set-up, transfers, account closure, and maintenance, and generate the monthly operating statements.
  • Process deposit account and safe deposit box maintenance.
  • Process IRA transactions including new account set-up, rollovers, disbursements, account closures, and maintenance.
  • Resolve customer and bank issues with deposit accounts and transactions.
  • Order cash for branch offices.
  • Verify and correct customer SSNs and EINs.
  • Process and disburse interest checks ensuring accurate withholding and remittance of income taxes.
  • Reconcile general ledger accounts on a monthly basis.
  • Assist in annual escheat process including communication with customers regarding dormant accounts and remittance of monies to the state.
  • Calculate interest and interest corrections.
  • Process entries for approved charge-off requests.
  • Review and correct savings bond addenda.
  • Process levy disbursements, and compile and disseminate research as per instructions.
  • Recommend enhancements and upgrades to deposit products and services by evaluating policies, procedures, systems, and reports while performing daily tasks and duties.
  • Communicate with people outside the organization on a regular basis including regulators, auditors, customers, attorneys, law enforcement, and the general public.
  • Keep informed of industry changes, trends, and best practices.
Job Requirements and Qualifications
  • Ability to work well independently and with others
  • High degree of accuracy and attention to detail
  • Strong communication skills, written and verbal
  • Organizational and time management skills
  • Ability to meet multiple departmental deadlines
Education and Experience
  • High school diploma or equivalent.
  • Three years of retail banking experience.
Licenses and Certifications
  • N/A
Skills and Abilities
  • Knowledge of principles and practices to ascertain and assess customer needs, meet quality standards of customer service, and evaluate customer satisfaction
  • Fundamental knowledge of accounting, finance, and economic principals
  • Strong knowledge of banking principles and practices
  • Knowledge of banking products, services, and systems
  • Excellent computer skills, and proficiency in MS Office suite programs
  • High reasoning skills including the ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra
  • Ability to apply critical thinking to identify the strengths and weaknesses of alternative solutions or approaches to problems
  • Ability to write reports and business correspondence
Physical Requirements
  • Ability to sit for long periods of time up to 75% of work hours
  • Ability to use hands to grasp, handle or feel
  • Ability to use computer keyboard and system to enter data and process information
  • Ability to read a computer screen at a close distance
  • Ability to talk, hear, and see
  • Ability to use telephone to communicate with others
  • Ability to use office equipment such as teller scanner, personal computer, telephone, mobile device, copier, etc
  • Ability to lift up to 15 lbs. at least 25% of work hours.
Working Conditions
  • Moderate sound as in an open business office environment with office machines, computers, and people traffic.
  • Open floor work environment.


All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or disability.

This job description is not an employment agreement or contract, implied or otherwise. Unity Bank maintains "at will" employment.

This document describes the position currently available. It is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Unity Bank reserves the right to modify duties or job descriptions at any time. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise balance the workload.

Unity Bank is committed to the principles of equal employment opportunity and prohibits discrimination in hiring, promotion and terms and conditions of employment on the basis of race, creed, color, national origin/nationality, ancestry, religion/religious practices or observances, age, sex, gender identity or expression, affectional or sexual orientation, marital status, civil union status, domestic partnership status, disability or perceived disability, atypical hereditary cellular or blood trait, genetic information, and status as a veteran or disabled veteran of, or liability for service in, the Armed Forces of the United States.

Unity Bank commits to making reasonable accommodation to the known physical or mental limitations of qualified individuals with disabilities and qualified disabled veterans provided the individual is able to perform the essential functions of the job, unless such accommodation would impose an undue hardship upon Unity Bank. A qualified employee or job applicant with a disability may request a reasonable accommodation by contacting Unity Bank's human resources department.

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